Product Operations Manager

Legora•New York, NY

2d•$160,650 - $217,350

About The Position

Legora is hiring a Product Operations Manager to facilitate product release management for the company and its clients. This hands-on individual-contributor role owns the operating system around releases for a specific product area, including what is shipping, when it is ready, who needs to act, and what happens after launch. The role also improves how customer feedback and product data reach Product teams so decisions are based on useful evidence rather than scattered requests. The position requires comfort with ambiguity and a practical, problem-solving mindset. The successful candidate will take on unfamiliar challenges, learn quickly, and turn unclear problems into concrete next steps without waiting for a perfect brief or established playbook. The role reports to the Head of Product Operations and works across Product, Engineering, Support, Product Marketing, Engagement, and customer-facing teams in the US and Europe.

Requirements

At least 4 years of experience in product operations, program management, business operations, consulting, technical program management, or a related role.
Experience running complex launches or programs across Product, Engineering, or go-to-market teams.
Ability to bring structure to unclear problems, make ownership explicit, and keep work moving when priorities change.
Clear communication skills with technical and non-technical teams and ability to influence without formal authority.
Conversance with how software ships, including ability to work in a codebase, understand pull requests, and use agents to ship small fixes or analysis; software engineering experience is not required.

Nice To Haves

Experience with enterprise software, release management, support operations, or product analytics.
Legal experience is not required.

Responsibilities

Run release planning and readiness for major launches, keeping scope, owners, dependencies, risks, documentation, communications, and rollout decisions clear.
Maintain the company-facing view of the product roadmap and releases, ensuring partner teams have accurate information as plans change.
Build and maintain a reliable product-feedback process, turning requests, support issues, and customer observations into evidence Product teams can prioritize and act on.
Track product and release health after launch using adoption data, operational metrics, and qualitative feedback to flag problems and recommend next steps.
Maintain the product knowledge layer across Notion, documentation as code, and other internal sources of truth; improve workflows and automation that keep it current.
Use agentic tooling and lightweight code to remove operational friction, build scripts, ship small fixes, and support analysis without waiting for a dedicated Engineering cycle.