Product Operations Manager

Covetrus•Chicago, IL

About The Position

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is looking for a Product Operations Manager to join the Product Experience team — a small, high-leverage function that serves as the operational backbone of the product organization. This role is accountable for the systems, processes, and insights that help product leaders make better decisions: a customer insights program built on Pendo analytics, an advisory program that brings structured customer signal into planning, and a product operations program that drives planning discipline, prioritization rigor, and OKR accountability across product teams. This is a strategic operations role, not a program management role — the right candidate is equally comfortable designing a governance framework and holding cross-functional teams accountable to it.

Requirements

Undergraduate degree required
5+ years in product operations, product management, or a closely related role in a B2B SaaS environment
Experience working with product analytics platforms; Pendo experience a strong plus
Track record of driving process or tool adoption across teams without direct authority, and of designing operational systems that scale beyond the individual who built them
Strong written communicator — able to translate operational data into clear reporting for senior audiences
Highly organized with strong follow-through; comfortable managing multiple workstreams simultaneously
Skilled at diagnosing root causes before proposing solutions — interviews before prescribing
Comfortable with ambiguity and able to sequence work in environments where leadership direction is high-level

Responsibilities

Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio
Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment
Define and manage the intake and governance process for in-app content built in Pendo across all product teams
Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads
Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships
Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy
Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning
Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched
Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership
Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps
Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments
Shift from enablement to accountability: establish clear escalation paths for persistent non-compliance and integrate OKR review into the planning cadence