Product Operations Manager
About The Position
As a Product Operations Manager, you will drive efficiency, coordination, and clarity across the Product Engineering and Design organization. This role supports cross-functional alignment, process improvement, and data-driven decision-making throughout the product lifecycle. You will supervise 1 to 2 team members, manage our internal product knowledge base, and play a key role in enabling Product Analytics, helping teams access and apply insights by supporting reporting, tooling, and adoption of key metrics. Your focus will be on making product work smoother, smarter, and more scalable by building the systems, tools, and processes that help teams deliver their best work.
Requirements
- 3+ years of experience in product operations, program management, or related roles in a SaaS or B2B software environment.
- 1+ years of people leadership or mentorship experience, with demonstrated ability to support, mentor, and manage direct reports.
- Proven track record supporting the delivery of cross-functional initiatives or product workflows with measurable operational impact.
- Strong analytical skills with the ability to track key metrics, synthesize data, and surface actionable insights.
- Skilled in stakeholder coordination and internal communications across product, engineering, and commercial teams.
- Highly organized and outcome-oriented, with a focus on clarity, consistency, and execution efficiency.
- Comfortable working in dynamic environments, adapting to shifting priorities and supporting decision-making under ambiguity.
- Proficient with modern product and collaboration tools (e.g., Jira, Confluence, Monday, Miro, Asana, etc.).
Nice To Haves
- Experience supporting SaaS platforms that manage complex workflows, especially in industries such as higher education, student housing, or enterprise operations.
- Experience using Pendo or similar product analytics tools to track user engagement, analyze feature adoption, and support data-informed product decisions.
- Familiarity with the operational needs of B2B SaaS businesses that blend product-led and sales-led growth strategies.
- Exposure to customer lifecycle programs—onboarding, enablement, support, and upsell—and the processes that support them.
- Passion for enabling products that improve community experiences, resident engagement, or event and facilities management.
- Prior involvement in managing user research operations, gathering voice-of-customer inputs, or supporting product feedback forums.
- Experience coordinating across multi-regional or global product teams, with an eye toward process consistency, scalability, and compliance.
Responsibilities
- Support improvements in how product and design work is planned, tracked, and delivered.
- Help identify and operationalize new or refined workflows to reduce friction and improve visibility.
- Track and coordinate execution of product-related initiatives and pilots, helping ensure timelines and scope are clearly defined and dependencies are managed effectively.
- Collaborate with Product Managers, Product Owners, Designers and Analysts to compile dashboards and reports on key metrics.
- Help organize data and insights that can inform decision-making.
- Partner closely with cross-functional teams to ensure product priorities are clearly communicated and well-understood across stakeholders, with attention to change management needs.
- Help manage tooling, templates, and practices that support efficient product operations, including documentation, process guides, and internal communication.
- Identify and escalate risks, blockers, and cross-team dependencies, collaborating with others to resolve them proactively.
- Assist in preparing updates, roadmap views, and communications for stakeholders - internal and external.
Benefits
- StarRez is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
