Product Operations Manager

Felix Technologies•Miami, FL

2d•Hybrid

About The Position

At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. The Disbursements team owns the systems that ensure every dollar we move arrives at its destination safely and efficiently. As we've scaled, so has the complexity of our payout engine. We are looking for a Product Operations Manager to own the execution layer. This is a high-ownership role for someone energized by operational rigor, data precision, and systematic execution. You'll be the connective tissue between Product, Engineering, and Business Operations, catching issues before they cost us, building processes that scale, and ensuring every new capability we ship lands cleanly.

Requirements

2–4+ years of experience in product ops, analytics, fintech, technology, or related experience
Advanced use of BI tools; strong analytical skills and SQL proficiency are a plus
Energized by process and precision, you break complex problems into repeatable systems
Strong verbal and written communication skills
Comfortable operating at the intersection of product and engineering: you can read a technical design doc, ask the right questions about API contracts and system dependencies, and hold your own in architecture discussions.
Native or professional fluency in Spanish is required, as you will be deep in the weeds of our core user chat experience.
High proficiency in English is required for internal collaboration.
Emotional Intelligence & Influence: You can lead without formal authority, building relationships and managing stakeholders across diverse departments and cultures.
Bias for Action: You prefer a "done" project over a "perfect" plan and move with the urgency a hyper-growth startup requires.
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

Responsibilities

Own the end-to-end integration, testing, and validation of new payout rails, managing the process from kickoff through launch. Whether scoping features for engineering or communicating with external stakeholders, you do whatever it takes to launch integrations quickly without sacrificing quality.
Proactively monitor payment rail status, track changes in provider availability and limits, and escalate issues before they reach users.
Lead operational response during outages, coordinating teams, pulling impacted transactions, and driving the network back to steady state.
After each new rail or feature ships, set up monitoring, surface issues to Product, and elevate the quality of our product offerings.
Own intake of short-turnaround cross-functional requests, scope the work, gather partner documentation, and make tickets engineering-ready.
Translate recurring processes into clean SOPs that enable faster incident response and eventual delegation to Operations.

Benefits

Competitive salary
Initial stock options grant
Annual performance bonus
401(k) with employer match
Health, dental, and vision plans
Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment