Product Portfolio Operations Manager - Operations Product Management

JPMorgan Chase & Co.•Jersey City, NJ

3h•$118,750 - $197,000

About The Position

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Operations Product Management, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will establish operational frameworks, champion process excellence, and ensure our products deliver measurable value to the organization. This role partners closely with product owners, technology teams, and business stakeholders to deliver on both immediate objectives and long-term vision. Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Requirements

5+ years of experience or equivalent expertise in program management or performance optimization
Proven ability to manage and implement operational effectiveness initiatives
Proven ability to operate within the product development life cycle and agile methodologies
Strong analytical skills with experience in impact assessment and risk evaluation
5+ years of experience in product portfolio management, or operational excellence within a large, matrixed organization
Demonstrated expertise in capacity planning, process optimization, and change management
Proven success in the product development lifecycle, including agile methodologies and cross-functional collaboration
Strong analytical skills with experience in impact assessment and risk evaluation
Excellent communication and stakeholder management abilities
Experience with financial controls, resource tracking, and compliance frameworks

Nice To Haves

Experience supporting more than one CCB Operations Function/Line of Business

Responsibilities

Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
Lead capacity planning, resource allocation, and cross-functional roadmap development to ensure strategic prioritization and alignment across product lines.
Conduct impact assessments and manage discovery documentation to support informed decision-making.
Facilitate coordination of product delivery activities, including feature mapping, release planning, launch validation, and operational readiness across teams.
Drive process improvement and change management initiatives to enhance operational efficiency and foster innovation.
Oversee portfolio reporting, communications, and governance to maintain transparency and stakeholder alignment.
Monitor financial controls, resource tracking, and compliance to support sound fiscal management and risk mitigation.