Product & Services Portfolio Manager

City of Philadelphia • Philadelphia, PA

11h • $90,000 - $100,000

About The Position

The Product & Services Portfolio Manager is responsible for maintaining the authoritative inventory of OIT products, services, reusable solutions, and service bundles. This role ensures offerings are clearly documented, easy to discover, and supported with accurate lifecycle, ownership, and onboarding information. The Portfolio Manager provides decision support resources that help departments understand available options before pursuing new solutions.

Requirements

• Strong written communication and documentation skills.
• Ability to organize and manage large sets of information.
• Understanding of IT services, product lifecycles, and shared service models.
• Ability to work collaboratively with technical and business stakeholders.
• Analytical skills to interpret adoption trends and portfolio data.
• Bachelor’s degree in Information Technology, Business, Communications, Public Administration, or a related field, or equivalent experience.
• Minimum of 3–5 years of experience in portfolio management, program operations, documentation, or IT service management.

Nice To Haves

• Experience with service catalogs, knowledge management systems, or IT governance.
• Experience supporting enterprise-level portfolios or shared services.

Responsibilities

• Build, maintain, and govern the OIT Product & Services Directory, including taxonomy, ownership, eligibility, support model, and lifecycle status.
• Develop and maintain standardized documentation such as solution briefs, onboarding guides, FAQs, and reuse case studies.
• Publish decision-support materials that help departments identify existing solutions that meet their needs.
• Track adoption and usage indicators to identify gaps, redundancies, and opportunities for improvement.
• Conduct quarterly portfolio reviews with product and service owners to validate accuracy and readiness.
• Coordinate updates and changes to ensure the directory remains current and reliable.
• Provide up-to-date materials and guidance to Relationship Managers to support consistent communication.
• Maintain standard operating procedures for portfolio governance and documentation.
• Perform other duties as assigned.

Benefits

• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level