Product Operations Manager
About The Position
We're looking for a highly organized, systems-minded, and execution-driven Product Operations Manager to join Topsort’s growing Product team in our Boston office. This role sits at the intersection of Product, Engineering, Customer Success, and Commercial teams — helping ensure our product organization operates efficiently as we scale globally. You’ll help bridge the gap between product strategy and day-to-day execution. From improving product workflows and release processes to creating operational visibility across teams, you’ll play a critical role in helping Topsort ship faster, communicate better, and scale smarter. This is an ideal role for someone who thrives in fast-paced startup environments, enjoys bringing structure to ambiguity, and loves solving operational challenges behind the scenes that make product teams more effective.
Requirements
- 1+ years of experience in Product Operations, Program Management, Business Operations, Product Management, Consulting, or similar operational roles in fast-paced tech environments
- Strong organizational skills with the ability to manage multiple moving priorities at once
- Exceptional communication skills — you know how to bring clarity across technical and non-technical stakeholders
- Comfortable working cross-functionally with Product, Engineering, Commercial, and Leadership teams
- Strong problem-solving mindset with the ability to identify inefficiencies and improve systems proactively
- Analytical thinking and comfort working with product metrics, operational data, and reporting
- Experience working with tools such as Jira, Notion, Confluence, Airtable, Productboard, or similar
- High ownership mentality — you’re someone who naturally steps in, figures things out, and drives execution forward
- Comfortable operating in ambiguity and building structure where processes may not yet fully exist
- Startup mentality: adaptable, resourceful, fast-moving, and excited to help scale a company in high-growth mode
Nice To Haves
- Worked in SaaS, AdTech, Retail Media, marketplaces, or technical B2B product environments
Responsibilities
- Drive operational excellence across the Product organization by improving workflows, processes, and cross-functional coordination
- Partner closely with Product Managers, Engineering, Design, and GTM teams to keep initiatives aligned and moving forward
- Help manage product planning cadences, roadmap tracking, sprint visibility, and launch coordination
- Build and maintain systems, dashboards, documentation, and reporting that improve visibility into product execution and team performance
- Identify bottlenecks, operational gaps, and communication breakdowns, then proactively solve them
- Coordinate product launches internally to ensure teams are aligned on timelines, updates, dependencies, and releases
- Support product analytics and operational reporting to help leadership make data-informed decisions
- Improve internal product documentation, onboarding materials, processes, and knowledge-sharing practices
- Manage and optimize product tools and systems such as Jira, Notion, Linear, Productboard, or similar platforms
- Partner with Customer Success, Sales, and Engineering teams to help close feedback loops between customers and Product
- Help create scalable operational foundations as Topsort continues growing across regions and product lines
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
