Product Operations Lead

Teal Communications, Inc.•Kirkland, WA

4d•$100,000 - $200,000•Hybrid

About The Position

Teal Communications, Inc. is seeking a product operations leader to shape the functional experience of its products for a growing customer base. The role bridges Product, Engineering, Finance, and customers, translating product capabilities into repeatable, scalable processes that enable quick customer launches, reliable device connectivity, and accurate billing. The position reports to the VP of Product and works closely with the VP of Engineering, the CEO, Customer Success, Sales, and Finance. The successful candidate will lead and develop the Product Operations team and own customer implementation from signed contract through first live device. They will improve onboarding through standardized playbooks and automation, coordinate eUICC provisioning with suppliers, carriers, and internal teams, and manage customer billing configurations in Teal’s bespoke BSS backend. The role also establishes operating procedures, service-level standards, and scalable internal tools, and produces operational reporting and dashboards for leadership and finance stakeholders. The position is based in Kirkland, Washington, with an expectation of working in person at the Kirkland headquarters at least two days per week and limited travel as needed. Total target compensation is $100,000–$200,000, depending on experience, skills, and other job-related factors. Teal offers competitive salaries, comprehensive health benefits, and equity packages.

Requirements

At least 5 years of product operations experience in telecommunications software, ideally in connectivity, Physical AI, IoT, or SaaS environments.
5 years of telecommunications business operations experience, with exposure to carrier relationships, provisioning, or billing and revenue operations.
Proven experience leading and developing teams.
Strong analytical skills and hands-on data experience, including the ability to write queries, build reports, and turn findings into clear recommendations.
Excellent written and verbal communication skills, including the ability to present to executives and work effectively across technical and non-technical teams.
Technical project management certification, such as PMP or Agile/Scrum, or equivalent hands-on experience.

Nice To Haves

Familiarity with eSIM/eUICC technology, mobile network operations, or BSS/OSS systems.
Familiarity with Excel, Claude, Databricks, Superset, and MySQL.

Responsibilities

Lead and develop the Product Operations team, set priorities and ownership, coach team members, and build an accountable, high-performing culture.
Own and streamline customer implementation and onboarding from signed contract to first live device, reducing time-to-launch through standardized playbooks and automation.
Identify recurring operational friction and partner with Product and Engineering to prioritize roadmap fixes and improvements.
Coordinate provisioning of eUICC cards and chips with suppliers, carriers, and internal teams to ensure inventory, profiles, and activations are delivered accurately and on schedule.
Own customer billing configurations in Teal’s bespoke BSS backend, ensuring pricing plans, rate structures, and usage data are configured correctly for accurate, timely invoicing.
Build scalable team processes and tooling, document operating procedures, set service-level standards, and select or build internal tools.
Compile executive reports and dashboards covering operational metrics such as implementation timelines, device activations, connectivity usage, and billing accuracy.
Collaborate with Finance and business teams to structure internal information for finance stakeholders and external customer presentations.