Product Operations Lead

Athos Commerce

23h

About The Position

The Product Operations Lead will report directly to the Chief Product Officer and help build and scale an outcome-oriented product organization. This hands-on build role owns and optimizes the processes, analytics, tools, and communication frameworks that enable Product Managers to focus on delivering strong customer experiences. The role works across Product, Engineering, Sales, Customer Success, Marketing, and Support to improve planning, measurement, communication, and execution of product initiatives. It establishes scalable operational foundations, improves product visibility, and drives alignment across a global organization.

Requirements

• At least 4 years of experience in product operations, business operations, product analytics, or a similar cross-functional role within a technology organization.
• Strong proficiency in SQL, including hands-on database querying, dataset analysis, and translating findings into actionable business insights.
• Experience building dashboards and reports with business intelligence platforms such as Metabase, Looker, Power BI, Tableau, or similar tools.
• Hands-on experience implementing or managing digital product analytics platforms such as Userflow, Amplitude, Mixpanel, or Google Analytics 4 (GA4).
• Experience supporting product planning cycles, OKR development, roadmap management, and cross-functional execution across distributed teams.
• Proficiency with product knowledge, project management, and collaboration tools such as Aha!, Asana, Guru, Jira, or Confluence.
• Strong understanding of product performance metrics, customer adoption, and data-driven decision-making.
• Excellent written and verbal communication skills, including presenting insights and recommendations to senior leadership.
• Ability to build scalable processes, manage competing priorities, and influence stakeholders across multiple departments.
• Strong analytical thinking, organizational skills, attention to detail, and comfort working with incomplete or complex datasets.
• Ability to work independently in a fast-paced, evolving environment while balancing strategic initiatives with hands-on execution.
• Bachelor's degree or equivalent relevant professional experience.

Nice To Haves

• Experience working in B2B SaaS, ecommerce technology, retail technology, or commerce platforms is strongly preferred.

Responsibilities

• Develop and maintain product health, customer adoption, and performance metrics that support data-driven decisions and business objectives.
• Analyze product usage data with SQL and business intelligence tools such as Metabase; build dashboards and reports for Product teams and executive leadership.
• Coordinate quarterly OKRs, product roadmap planning, release schedules, and launch readiness with the Chief Product Officer, including planning for retail peak seasons and code freezes.
• Establish and continuously improve scalable Product processes, workflows, and documentation using tools such as Aha!, Asana, and Guru.
• Develop and manage a centralized product-request process covering intake, prioritization, triage, service-level expectations, and stakeholder communication.
• Improve alignment between Product and customer-facing teams by providing visibility into product priorities, roadmap developments, releases, and feature changes.
• Partner with Sales Enablement, Marketing, Customer Success, and Support so teams understand, demonstrate, and accurately communicate new product capabilities.
• Establish ongoing processes to collect, organize, and synthesize customer feedback, surveys, interviews, and product insights for product planning and prioritization.
• Develop and maintain product updates, executive reporting, roadmap reviews, and knowledge-sharing practices.
• Identify operational gaps, introduce effective frameworks, and lead cross-functional improvements that increase efficiency, accountability, and Product organization maturity.

Benefits

• Open PTO
• Company-paid health, dental, and vision insurance
• Medical and dependent care FSA
• Company-paid Short Term and Long Term Disability
• Company-paid Life and AD&D
• Voluntary benefits including critical illness, accident, legal services, and pet insurance
• 401(k) plan with employer match
• Flexible work environment: office, hybrid, or remote

What This Job Offers

• Job Type: Full-time
• Career Level: Senior