Product Marketing Manager (AI-First, Full-Stack)

Sendbird • San Mateo, CA

4h • $140,000 - $180,000

About The Position

Senior Product Marketing Manager building AI-powered customer experience for enterprise B2B SaaS. Own the full journey—from customer insight to positioning to storytelling to distribution.

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.

February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.

November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We're not looking for someone who "knows how to use ChatGPT." We're looking for someone who's already rewired how they work, and uses AI to do things that weren't possible before.

We're looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You'll be part customer marketer, part product marketer, full-time storyteller.

Requirements

• 4+ years in marketing or product management
• B2B experience
• Work you can point to and say "I made that"

Nice To Haves

• ChatGPT
• Claude
• Cursor
• Midjourney
• Runway
• AI creative or automation tools
• You've used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools
• You've experimented with Runway, Midjourney, Pika, or other AI creative tools
• You learn new tools in days, not months, and you've taught yourself something no one asked you to learn
• You move at a pace that makes other people uncomfortable
• You have the agency and curiosity to will an idea into existence
• You can talk to a customer for 30 minutes and walk away with a story worth telling
• You notice what makes a product feel good—and what makes it feel off
• You go down rabbit holes—and come back with something useful

Responsibilities

• Understand things
• Talk to customers. Dig into the product. Know the market cold.
• Find the stories hiding in plain sight—the ones no one's told yet.
• Make things
• Case studies, videos, social content, sales decks—whatever the story needs.
• Move 10x faster with AI.
• Ship, learn, iterate. Repeat.
• Tell the story
• Craft narratives that make people stop scrolling, lean in, remember.
• Get the right stories in front of the right people at the right time.
• Make customers proud to be part of our story. Make prospects wish they were.

Benefits

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off
• Company subsidized medical, dental, vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed