Product Marketing, Customer Intelligence Lead

Harvey • New York, NY

3d

About The Position

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point, scaling fast with 1000+ customers in 60+ countries. The team is sharp, motivated, and deeply committed to the mission, moving fast and taking real ownership. We're building category-defining AI products for legal professionals and the market is moving fast. To stay ahead, we're hiring our first PMM focused on customer intelligence. This is a high-impact role where you'll own our view of the competitive landscape, shape our positioning in the market, and make sure our GTM teams are armed to win. You'll run our analyst relations program, refine our messaging and positioning, and partner with GTM to drive competitive readiness across the sales org. This role sits within Product Marketing and works cross-functionally with Product, Sales, RevOps, CS, and Comms.

Requirements

• 8+ years in product marketing, with a specific focus on competitive
• Hands-on experience running analyst relations and influencing major reports (Gartner, Forrester)
• Strong instincts for messaging and positioning in crowded, competitive markets
• Proven track record of building competitive enablement programs that move the needle on win rates
• Experience interviewing customers and turning their stories into compelling narratives for sales, marketing, and analysts
• Excellent communicator — able to go from exec briefings to sales training with equal impact
• Comfort operating in a startup: resourceful, scrappy, and eager to build programs from 0 → 1

Responsibilities

• Monitor the market continuously, tracking competitor product moves, pricing and packaging changes, and deal intel surfaced from the field into a single system of record
• Convert intelligence into strategy by translating what we're seeing in the market into clear recommendations on positioning, roadmap priorities, and where we have the right to win
• Bring that strategy to market by shaping the messaging, content, and competitive plays that define how Harvey shows up against the competition
• Keep the company sharp with a weekly CI digest and monthly leadership readout that connect market shifts to decisions
• Own the full Harvey AR program: manage the calendar of briefings, evidence packs, and follow-ups with priority firms (Gartner, Forrester, and others shaping the legal AI landscape)
• Build and maintain relationships with key industry analysts so Harvey is top-of-mind when they're advising buyers or writing evaluations about legal AI
• Prepare executives for analyst inquiries, evaluations, and major reports by developing the narrative, prepping the evidence, and tracking outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed