Product Manager (Public Safety Software) - Remote

CentralSquare Technologies•,

5d•Remote

About The Position

CentralSquare is seeking a strategic and execution-oriented Product Manager to drive the evolution of its public safety software portfolio. The role owns the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. The Product Manager balances user needs, business objectives, and technical feasibility to deliver products that affect community safety. This high-impact role collaborates with engineering, design, sales, and customer success teams to shape products that customers depend on in life-or-death situations. The position includes product strategy and delivery, customer engagement and go-to-market work, and coordination across internal teams and external partners.

Responsibilities

Define and own product roadmaps, aligning stakeholder priorities with market opportunities and customer needs.
Conduct user research, competitive analysis, and market assessments to identify growth opportunities and inform product strategy.
Establish success metrics and KPIs to measure product performance, adoption, and business impact.
Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders.
Collaborate with engineering teams in an Agile environment to translate product requirements into user stories and acceptance criteria.
Make data-driven prioritization decisions balancing feature development, technical debt, and operational improvements.
Work with UX/UI designers to create intuitive experiences for users in high-pressure environments.
Lead sprint planning, backlog grooming, and release planning with development teams.
Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for features and releases.
Define pricing strategies and packaging to maximize customer value and business profitability.
Present product demos and roadmaps at customer meetings, trade shows, and industry conferences.
Gather customer feedback through on-site visits, user interviews, and advisory board sessions.
Advocate internally for customer needs in product decisions.
Build relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics.
Coordinate with third-party partners and technology vendors to integrate complementary solutions.
Provide product training and enablement to internal teams and customers.
Participate in RFP responses and strategic customer engagements.