Public Safety Manager

Downtown Houston +•Houston, TX

About The Position

The Public Safety Manager supports the Houston Downtown Management District's Clean & Safe Program by overseeing daily public safety operations throughout Downtown Houston. Reporting to the Deputy Director of Public Safety, the position coordinates contracted security providers, public safety ambassadors, outreach partners, and law enforcement agencies to maintain a safe and welcoming downtown environment. The role includes coordinating field operations, monitoring contractor performance, responding to public safety concerns, supporting special events, and evaluating operational effectiveness. This is a full-time, salaried position with a regular schedule of 3:00 PM to 12:00 AM. Flexibility to work weekends, holidays, and special events, and to respond to emergencies outside scheduled hours, is required.

Requirements

At least two years of experience in public safety, private security, law enforcement, emergency management, municipal operations, or a closely related field.
Knowledge of public safety operations, emergency response procedures, security practices, and quality-of-life initiatives.
Strong organizational, analytical, and problem-solving skills, including the ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills and the ability to build productive working relationships with contractors, law enforcement agencies, businesses, and community partners.
Ability to exercise sound judgment, remain composed in dynamic situations, and coordinate effective responses to public safety concerns.
Valid Texas driver's license with an acceptable driving record.
Ability and willingness to work evenings, weekends, holidays, and special events, and to be available outside normal scheduled hours when operational demands, emergencies, or District initiatives require.

Nice To Haves

Experience coordinating field operations, contractors, vendors, or public safety programs.
Proficiency in Microsoft Office Suite.
Experience with reporting, incident management, GIS mapping, or data management software.

Responsibilities

Coordinate regular activities and deployment of contracted security, outreach, and public safety service providers, ensuring compliance with contracts, service standards, and operational expectations.
Monitor contractor performance through field inspections on foot and by vehicle; document observations and recommend operational improvements.
Review contractor activity reports, incident documentation, daily logs, and invoices for accuracy, completeness, and contract compliance.
Coordinate daily operational priorities with contracted vendors and communicate expectations, assignments, and emerging issues in collaboration with the Deputy Director.
Identify service deficiencies and recommend corrective actions to improve contractor performance and operational efficiency.
Coordinate daily deployment of District public safety resources, including Public Safety Ambassadors, contracted security personnel, and outreach teams, with particular oversight of deployments outside the normal workday.
Assist with implementing proactive public safety initiatives supporting District goals, Board priorities, and stakeholder expectations.
Monitor safety trends, quality-of-life concerns, and operational data to identify opportunities to improve resource deployment and service delivery.
Coordinate public safety operations for special events, construction projects, seasonal programming, demonstrations, and other District initiatives.
Respond to public safety incidents, emergencies, and quality-of-life concerns by coordinating responses, documenting incidents, and ensuring timely follow-up.
Conduct routine patrols throughout the District to identify safety concerns, infrastructure issues, environmental conditions, and operational needs.
Prepare daily operational briefings and communicate significant incidents, trends, and emerging issues to the Deputy Director.
Assist in coordinating emergency response activities with public safety agencies and contracted partners during planned events and emergencies.
Coordinate with contracted homeless outreach teams and social service providers to address recurring quality-of-life concerns and connect vulnerable individuals with available resources.
Foster collaborative working relationships to support coordinated responses to safety concerns, quality-of-life issues, and operational challenges throughout Downtown.
Serve as the Deputy Director's operational representative during routine meetings or field activities when appropriate.
Analyze operational data relating to public safety incidents, contractor performance, response activities, quality-of-life issues, and program metrics.
Prepare operational reports, performance summaries, trend analyses, and presentations for District leadership and the Board of Directors.
Assist with monitoring public safety program expenditures, reviewing invoices, tracking contract budgets, and verifying contractor billings.
Maintain accurate records, incident documentation, contract files, and operational reports in accordance with District standards.
Develop recommendations based on operational data and field observations to improve program effectiveness and resource utilization.