Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy

MagMutual•Atlanta, GA

About The Position

The Product Manager defines product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications. The role focuses on policy lifecycle management, billing, customer payments, invoicing, purchasing, agent commissions, compliance-driven forms, and regulated insurance operations. It partners with business, technology, compliance, operations, and experience design stakeholders to deliver measurable value, improve customer, agent, physician, and employee experiences, and support organizational objectives. As the primary point of accountability for product planning, prioritization, and experience-focused discovery and definition, the Product Manager balances user needs, business goals, operational requirements, regulatory expectations, design insights, and technical considerations. The role drives product strategy from concept through delivery and continuous improvement, and facilitates cross-functional collaboration and workshops around user journeys, personas, pain points, policy and billing workflows, and desired outcomes. The position works with design thinking, experience design, innovation, and experimentation groups to simplify workflows, forms, communications, and lifecycle management tools while maintaining policy and compliance requirements. The role is based at the Atlanta Office.

Requirements

Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
Experience in product management, product ownership, business analysis, or a related discipline.
Demonstrated experience developing product strategy, experience strategy, roadmaps, and delivery plans informed by customer insights and user needs.
Deep experience with customer experience strategy and design practices, including journey mapping, persona development, service blueprinting, experience measurement, and translating insights into product decisions.
Deep understanding of policy lifecycle, billing, customer payments, invoicing, purchasing, agent commissions, regulated forms, and compliance-oriented operational environments.
Proven ability to plan and facilitate workshops with senior stakeholders and cross-functional teams to align on customer needs, define target experiences, prioritize opportunities, and drive decisions.
Ability to assess complex current-state workflows and translate them into simplified, policy-compliant future-state experiences for internal and external user groups.
Experience working in Agile product development environments.
Strong analytical and problem-solving skills.
Excellent communication, presentation, storytelling, workshop facilitation, and stakeholder management capabilities.
Ability to lead through influence across cross-functional teams.

Nice To Haves

Experience supporting enterprise software, digital products, business platforms, analytics solutions, customer-facing applications, or operational systems.
Advanced familiarity with product analytics, customer experience design, human-centered design, process improvement, and change management practices.
Experience working within highly regulated industries.
Experience supporting insurance, healthcare, physician roster management, billing operations, digital payments, or other highly regulated lifecycle-management environments.
Knowledge of emerging technologies, automation, artificial intelligence, and digital transformation trends.

Responsibilities

Define and communicate product vision, strategy, and long-term roadmaps for assigned products and platforms.
Identify opportunities with stakeholders to improve customer, agent, physician, and employee experiences, operational effectiveness, compliance adherence, and business outcomes.
Align product strategy with organizational objectives and evolving business needs, including policy lifecycle, billing, payments, invoicing, purchasing, agent commissions, physician roster, and regulated form-management capabilities.
Translate customer insights, journey maps, service blueprints, and personas into product priorities and roadmap decisions; create transparency and organizational buy-in for product direction.
Develop and maintain product roadmaps and release plans; gather, document, and prioritize business and user requirements.
Manage and communicate the product backlog with delivery teams, reflecting customer experience needs, journey pain points, and validated user outcomes.
Evaluate workflows, forms, communications, and lifecycle tools and identify ways to simplify, digitize, and modernize them while maintaining policy and compliance controls.
Support Agile planning, including roadmap reviews, backlog prioritization, and quarterly Program Increment planning where applicable.
Partner with developers, architects, UX professionals, researchers, designers, business stakeholders, technology teams, and operations teams to deliver enhancements and capabilities grounded in user insights, research, and data.
Expand digital payment options, improve billing and invoicing, and simplify policy servicing interactions for internal and external users.
Build relationships across business, technology, operations, and leadership; align stakeholders with competing priorities through workshops, discovery sessions, journey mapping, persona development, and decision-making forums.
Communicate product priorities, timelines, risks, progress, and outcomes, and serve as the primary liaison between business stakeholders and delivery teams.
Facilitate definition of current-state and future-state experiences, clarify user needs, surface pain points, and build shared understanding across business, technology, design, and operations.
Establish and monitor product success metrics and key performance indicators; analyze product performance, customer feedback, user research, journey analytics, and operational results to identify improvements.
Drive product adoption and value realization through change management and communication strategies.
Monitor emerging technologies, market trends, and industry best practices that may enhance product capabilities.