Digital Product Manager Client Lifecycle

Munich Re • Hartford, CT

3d

About The Position

The Digital Product Manager owns Grand Central, the in-house Microsoft Dynamics platform for managing the B2B client partnership lifecycle. It serves as the central repository and processing application for lifecycle activities and 360-degree client and prospect knowledge. The role sets the platform vision and roadmap and is accountable for making it a trusted, everyday source of client information for client-facing and operations teams, while enabling advanced capabilities through digital experience, AI, and other technologies.

The role learns how client-facing teams work and what information they need before and after client interactions, then translates those needs into a prioritized roadmap. It leads improvements that make client information easier to find, trust, and use, including data quality, document management, client insights, and reporting. The Digital Product Manager guides Digital Product Owners responsible for the platform backlog, partners with a dedicated IT delivery team, and works with business leaders and user champions to drive adoption and measure results. Success requires strong data and analytical skills, comfort with data quality and governance, ownership of a core business solution, and the ability to influence senior business and technology stakeholders without direct authority.

Requirements

• 10+ years of combined experience in product management, business analysis, systems implementation, or related experience, including leading complex, cross-functional initiatives.
• 5+ years owning, implementing, or enhancing CRM or client management platforms in ways that resulted in measurable business outcomes.
• Bachelor’s degree in Business, Marketing, Information Systems, Engineering, or a similar discipline, or equivalent work experience.
• Expert understanding of product management practices, including discovery, roadmapping, and prioritization.
• Strong understanding of CRM data models, data quality, and document management.
• Familiarity with Microsoft Dynamics capabilities and constraints, and with integrating CRM or client management platforms with other enterprise systems.
• Understanding of how B2B client-facing teams in insurance or reinsurance work, including client agreements, rates, and state filings.
• Ability to define KPIs and analyze data to make decisions and deliver insights.
• Sound judgment when prioritizing with incomplete information, including the ability to say no.
• Excellent presentation and facilitation skills with audiences from executives to frontline users.
• Indirect leadership and strong ability to influence across business and technology.
• Demonstrated commitment to accepting and personally adapting to change and encouraging others to embrace it.

Nice To Haves

• Insurance experience, especially P&C insurance or reinsurance.
• Microsoft Dynamics experience.
• Product management training and/or certification, such as Pragmatic, SAFe POPM, CSPO, or PSPO.
• Substantial hands-on experience with the Scaled Agile Framework on transformational initiatives involving core business solutions with digital capabilities.
• CPCU designation.

Responsibilities

• Own the Grand Central client lifecycle management platform and set its vision and roadmap.
• Learn client-facing teams’ workflows and information needs before and after client interactions, and translate them into a prioritized roadmap.
• Lead improvements to client information discovery, trustworthiness, and usability, including data quality, document management, client insights, and reporting.
• Guide Digital Product Owners who manage the platform backlog.
• Partner with a dedicated IT delivery team.
• Work with business leaders and user champions to drive adoption and measure results.
• Define and use KPIs and data analysis to make decisions and deliver insights.
• Influence senior stakeholders across business and technology without direct authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior