Product Manager

Cynet Systems • San Jose, CA

3d

About The Position

We are seeking an experienced Product Manager to lead the development and strategy for our Sales and Support technologies, with a strong focus on integrating Generative AI and Agentic AI capabilities. This role involves defining product vision, creating roadmaps, and collaborating with cross-functional teams to deliver innovative AI-powered solutions that transform transactional digital-human interactions. You will be responsible for identifying opportunities to leverage AI to enhance sales and support processes, working closely with engineering, UX, sales, legal, and support teams to ensure successful product development and launch. The ideal candidate will have a deep understanding of AI technologies, a proven track record in product management, and excellent analytical and communication skills.

Requirements

• 7+ years of experience in Product Management.
• 5+ years of experience in Sales and Support technology.
• 3+ years of experience in Generative AI or Agentic AI.
• 5+ years of experience with Agile and Scrum methodologies.
• Strong understanding and track record of implementing AI technologies and their applications in the transactional Sales and Support domain.
• Excellent analytical and problem-solving skills with the ability to interpret complex data.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Minimum of 5 years of product management experience specifically focused on transactional Sales and Support technologies.
• Strong verbal and written communication skills.
• Ability to effectively communicate with technical and non-technical stakeholders.
• Demonstrated leadership skills with the ability to influence and inspire cross-functional teams.

Nice To Haves

• MBA or advanced degree.
• Experience with AI/ML frameworks and tools is highly desirable.
• Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable.
• Familiarity with integrating AI platforms into enterprise-scale sales and support systems.

Responsibilities

• Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating AI capabilities.
• Conduct thorough market research to identify customer needs, market trends, and competitive landscape.
• Create and maintain a detailed 4-quarterly product roadmap that aligns with business objectives and customer needs.
• Prioritize features and enhancements based on impact and feasibility.
• Present roadmap progress and insights to senior leadership and cross-functional stakeholders.
• Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch.
• Facilitate communication, alignment, and collaboration across distributed teams and geographies.
• Engage with customers and key stakeholders to gather feedback, understand pain points, and validate product concepts.
• Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.
• Identify areas where AI can materially transform transactional digital-human interactions.
• Define innovative solutions that enhance transactional sales and support processes.
• Stay updated on the latest advancements in AI and apply them to product development.
• Collaborate with business, engineering, and data science teams to prototype, validate, and launch AI-powered features.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior