Product Manager

Emerson•Austin, TX

1d•Onsite

About The Position

The Global Services Portfolio team is an essential enabler for Global Services and strategies to simplify and converge services offerings to help customer achieve their outcome. The team focuses on customer outcome-based services, defining holistic plans to support the technology along lifecycle and along the customer journey. The Services Product Manager, reporting to the Director of Global Services Portfolio, has ownership and accountability for the specification, design, engineering, and overseeing the effective deployment of post-sales service offerings capabilities to support our business. This role will partner with Business Unit (BU) leadership.

Requirements

8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
3+ years in the T&M or Control and Automation or relevant high-tech industry
Demonstrated success in driving cross-functional alignment and execution
Excellent executive-level communication and presentation skills
English Language Proficiency with effective oral and written communication skills
Travel – 20% to global Services sites and customer locations as needed
Legal Authorization to work in the US - visa sponsorship will not be provided

Responsibilities

Conducts regular services business updates for key stakeholders including BU’s leadership, Services leadership, and quarterly ELT updates.
Conducts research on user experience and needs, current market trends and general functionality to better understand the specifications of applicable services.
Captures & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and ROI.
Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
Incubate and validate services designs in collaboration with Services Validation Engineers. This includes delivering the service to a limited set of customers.
Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
Responsible for sunsetting services by supporting such decision and executing the retirement of applicable services.