Product Manager

Toyota North America•Plano, TX

About The Position

Toyota Financial Services (TFS) is seeking a Product Manager who is customer-obsessed, data-driven, and possesses the urgency of a startup within a trusted global brand. This role is not about project management; it's about end-to-end product ownership. You will be responsible for understanding customer problems, defining solutions in collaboration with business stakeholders, launching products, and measuring their success. This involves direct customer interaction, in-depth data analysis to identify issues, and making critical trade-off decisions with incomplete information. The ideal candidate has thrived in startup or early-stage product environments and can effectively navigate and address the needs of a large enterprise.

Requirements

7+ years of product management experience on consumer-facing digital products
Track record of shipping products that customers actually use — not just features that got deployed
Experience with customer research — you've run usability tests, customer interviews, or similar and used the findings to change product direction
Strong written communication — you can write a clear product brief that engineering, design, and business stakeholders all understand
Startup mindset with enterprise polish — you're comfortable with ambiguity, you move fast, but you can bring along critical stakeholders with patience and confident leadership
Experience working directly with engineering teams in an agile environment to ensure that what is built matches your vision in the most effective way
Passion for modern product management practices and AI-powered tooling — you actively explore how AI can accelerate discovery, analysis, and delivery
Must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment now or in the future.

Nice To Haves

Experience in automotive, fintech, lending, or marketplace products
Experience with AI/ML-powered product features (search, recommendations, personalization)
Experience building products that involve regulatory or compliance considerations
You've written a PR/FAQ or similar "working backwards" product document

Responsibilities

Own a product area end-to-end from discovery through delivery and iteration
Talk to customers regularly — run usability tests, join discovery interviews, and use what you learn to shape the product
Define product strategy through Press Release and Frequently Asked Questions (PR/FAQs) and Product Requirements Documents (PRDs) that articulate the customer problem, the solution, and how we'll measure success
Make prioritization decisions based on data, customer feedback, and business impact — not opinions or stakeholder loudness
Partner with engineering and design — you bring the "what" and "why," they bring the "how"
Ship incrementally — define releases, set acceptance criteria, and get working software in front of users fast
Instrument everything — define success metrics, build dashboards, and use data to decide what to build next

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career
Tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)