Product Manager, Community Support
About The Position
Airbnb is seeking a Product Manager to join its Community Support team and represent the voice of users while collaborating with cross-functional design and engineering teams to build a differentiated service experience. The role is responsible for product success throughout the lifecycle, from concept to release, and for contributing to product roadmaps and launches. The Product Manager will develop and maintain the vision, strategy, and roadmap for differentiated service; synthesize feedback into product features; and create public-facing messaging and narratives. The role aligns product teams and cross-functional partners, prioritizes in users’ best interests, and executes product launches that deliver impact for the business and users. This is an individual-contributor role that involves staying close to product details and driving execution across teams.
Requirements
- Bachelor's degree or an equivalent combination of education and progressive experience.
- At least 8 years of product management experience.
- Experience creating product messaging and delivering it to customers and the media.
- Demonstrated inbound product and subject matter expertise.
- Ability to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
- Demonstrated product leadership in a cross-functional environment.
- Experience building and scaling global consumer products and ecosystems.
- Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
- Experience working on consumer products with a financial component.
- Ability to use data and perform business analysis to support product strategy and decisions.
- Ability and enthusiasm to drive execution across teams in a fast-paced environment.
- Willingness to do individual-contributor product management work and stay involved in the details.
Responsibilities
- Develop and maintain a product vision, strategy, and roadmap for differentiated service.
- Synthesize feedback and translate it into product features.
- Develop public-facing messaging and narratives.
- Align product teams and cross-functional partners.
- Make prioritization decisions in the best interests of users.
- Execute efficiently to ship products and deliver impact for the business and users.
- Represent the voice of the user and collaborate with design and engineering teams to build a differentiated service experience.
- Drive product features that are part of launches and determine how they are communicated externally.
Benefits
- The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
