Product Support Manager I

Dickinson Financial Corp•Kansas City, MO

6d•$60,000•Onsite

About The Position

The Product Support Manager I provides and manages service support and delivery for assigned banking applications and systems. The role works independently and coordinates cross-functional teams across different areas and levels of the organization, represents the company’s interests with vendors, performs periodic business and systems analysis, and coordinates projects. The position is performed at the worksite during regular or assigned business hours, with after-hours and occasional weekend work as needed for deadlines, testing, high-priority incidents, and system availability monitoring. The position pays a minimum of $60,000. Full-time associates are eligible for medical, dental, and vision coverage; a 401(k) plan; company-paid life insurance; short- and long-term disability insurance; and company-paid vacation, paid leave, and holidays. The position will remain open until a qualified applicant is hired.

Requirements

Strong attention to detail and ability to complete work accurately.
Ability to organize work.
Strong written and verbal communication skills.
Proficiency in Microsoft Office suite of products.
Bachelor’s degree or equivalent experience in accounting, business administration, computer science, or a related field.
Must be very familiar with various financial products, services, and/or banking operations.

Nice To Haves

Familiarity with IT Service Management principles, or willingness to learn.
Experience with accounting and bank compliance applications.
Basic business analysis and project management skills.

Responsibilities

Support banking applications, systems, and processes, including incident, problem, change, and release management.
Test and implement application changes and software updates.
Lead problem management and incident management efforts for high-severity incidents.
Collaborate with business counterparts, IT personnel, and vendors to prioritize service requests, including projects, enhancements, maintenance, and upgrades.
Develop business requirements for projects and assigned systems, test plans, and comprehensive support plans.
Assist with disaster recovery plans and testing.
Coordinate banking application projects to help ensure schedule, quality, and scope objectives are met.
Work after hours and some weekends as needed to meet project deadlines, conduct testing, address high-priority incidents and problems, or monitor system availability.
Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
Complete monthly training in a timely manner to maintain knowledge of bank regulatory requirements, policies, and procedures.
Work at the worksite during regular business hours and/or assigned hours.
Perform other specified duties as assigned.