Product Manager, Driver Experience - Driver Quality
About The Position
Lyft is seeking a strategic, quality-focused Product Manager to join its Driver team, which empowers drivers to deliver high-quality service. The role focuses on developing systems and clear, thoughtful communications that help drivers understand their driving behavior, identify opportunities to improve, and feel supported in reaching their full potential. The successful candidate will bring empathy, analytical strength, and a collaborative approach to creating experiences grounded in quality, transparency, and fairness. Product Management at Lyft integrates engineering, data science, and design to advance the company’s purpose to serve and connect. The Product Manager will set a product vision and goals, build and lead execution of a roadmap with a cross-functional team, align with partner teams, communicate decisions and priorities to audiences at all levels, and own products from ideation through launch, growth, and maintenance. This is a hybrid role based in the New York City area. Team members are expected to work in the office three days per week—Monday, Wednesday, and Thursday—and may work from anywhere for up to four weeks per year. The expected base pay range is $148,000–$185,000, excluding potential equity, bonus, and benefits.
Requirements
- At least 3 years of experience in product management, product design, or equivalent consulting experience, including significant time leading consumer-facing products.
- Ability to manage project ambiguity, complexity, and interdependencies in an organized and structured way, and to define and analyze product success metrics.
- Strong user empathy and experience in customer discovery and product development.
- Experience building alignment and influencing decisions across organizational lines and with senior leadership, with sound judgment balancing user experience and the needs of a two-sided marketplace.
- Strong communication skills and intuition for communication strategy within teams, across the company, and with users and other audiences.
- Strong attention to detail and ability to balance multiple projects, deadlines, and requests.
Responsibilities
- Understand driver and business needs and set an ambitious product vision that motivates the team, peers, and leadership.
- Set team goals and success metrics aligned with Lyft’s mission, using data analysis, market research, and user research to maximize impact.
- Build a product roadmap and lead engineers, designers, data scientists, and marketers in executing it.
- Build alignment and collaborate with partner teams on shared goals and initiatives.
- Communicate roadmaps, priorities, experiments, and decisions to audiences ranging from partner teams to executives.
- Own products from ideation through development, launch, growth, and maintenance.
Benefits
- Medical, dental, and vision insurance options, with additional programs available upon enrollment
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match
- 12 observed holidays
- Discretionary paid time off for salaried team members
- 15 days of paid time off for hourly team members
- 18 weeks of paid parental leave for biological, adoptive, and foster parents
- Subsidized commuter benefits
- Monthly Lyft credits
- Complimentary Lyft Pink membership
- Potential equity offering and bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
