Coworker Experience - Product Manager

Acima•Draper, UT

About The Position

The Product Manager, Coworker Experience leads product strategy and execution for tools and processes used by Central Operations and field staff. The role owns systems that help coworkers serve customers at origination and throughout the life of a lease, with a direct focus on improving retention, reducing delinquency, and modernizing frontline and back-office operations. The Product Manager will build and maintain an active roadmap with a new engineering team, establish trust with operations and field leadership, and own outcomes from day one.

Requirements

3–5 years of product management experience.
Experience gathering and synthesizing feedback from operational or field stakeholders into actionable requirements.
A solid understanding of software development and the ability to write clear, actionable requirements for engineering.
Comfort using data to guide decisions, including KPI tracking and basic process or funnel analysis.
Proven experience supporting products from idea through launch and iteration in a fast-paced environment.
A proactive, organized working style and the ability to adapt in ambiguous situations.
A Bachelor's degree in a related field or equivalent practical experience.
Must be authorized to work for any employer in the United States; employment visa sponsorship or transfer is unavailable.

Nice To Haves

Exposure to internal tools, workforce enablement, or B2B/operational platforms.
Exposure to AI/automation-driven workflow tools.

Responsibilities

Develop an understanding of Central Operations and Staffed Store coworker workflows through research, feedback, and day-to-day observation, and translate insights into a prioritized backlog.
Maintain and evolve a roadmap with business, marketing, product, and operations leadership.
Translate field and Central Operations feedback into strategy, clear requirements, user stories, and acceptance criteria for engineering.
Partner with Engineering, Design, Data, and Central Operations to scope solutions, resolve open questions, and support feature delivery from idea through launch.
Support delivery of platform and compliance commitments, such as access provisioning and legacy system integrations, alongside new feature work.
Track coworker-journey KPIs, including collection rates, resolution rates, charge-off rate, coworker-assisted GMV, and CSAT, and report progress against them.
Maintain day-to-day relationships with Central Operations and Staffed Store stakeholders, gather feedback, and surface issues to leadership.
Help prioritize competing requests by balancing speed to market, technical feasibility, and stakeholder needs.
Communicate progress and blockers clearly to cross-functional partners.