Sr. Experience Product Manager

Abbott Laboratories•Madison, WI

10d•$99,300 - $198,700

About The Position

Abbott Cancer Diagnostics’ Customer Experience team defines and delivers customer-centric journeys across digital and physical channels. The Senior Experience Product Manager partners with product and business teams to shape solutions that meet customer needs and business objectives, define roadmaps, and drive delivery of digital customer journeys within an Experience. The role incorporates holistic service design across customer touchpoints and works with business stakeholders, development teams, designers, and other cross-functional partners to gather requirements, understand problem spaces, establish product strategy and execution plans, and verify that delivered work meets stakeholder requirements. It continuously analyzes, iterates, and delivers solutions that address business, user, and technology needs. The role may manage customer-centric, digital-first Product Managers and/or Business Analysts. It combines strategic product leadership with hands-on implementation and requires bridging technical and non-technical teams, influencing stakeholders without direct authority, and supporting innovation and effective prioritization. The position is based within Abbott Cancer Diagnostics and requires travel of 10–25% between locations such as Madison and Redwood City. The base pay is $99,300.00–$198,700.00; pay may vary by location.

Requirements

Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or a related field; alternatively, a high school diploma/GED and six years of relevant experience in lieu of a bachelor’s degree.
At least 6 years of experience as a Product Manager, including at least 3 years in the digital domain using Agile, Scrum, or Kanban methodologies.
Experience leading cross-functional teams to deliver products or services.
Experience developing digital products, especially portals and applications, from scratch and launching digital products, including SaaS, SaMD, and other healthcare software applications.
Experience applying modern product management, discovery, and delivery methods, with expertise in product management platforms and tools.
Demonstrated ability to facilitate product vision, strategic roadmaps, and go-to-market strategy for services and products as part of an end-to-end user experience.
Advanced problem-solving, organizational, and analytical skills, including the ability to evolve product strategy based on research, data, and industry trends.
Advanced business analysis skills, including process and user-flow definition and business KPIs.
Advanced ability to translate complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria.
Some experience with A/B testing, user testing, user interviews, and conversion funnels.
Experience engaging constructively and collaboratively with engineers, designers, researchers, subject-matter experts, and company leaders, with the ability to learn from and influence them.
Excellent written and verbal communication skills, with the ability to adapt to audiences ranging from team members to senior leadership.
Strong organizational and time-management skills, a proactive and logical approach to workload, and the ability to work independently and as part of a team.
Authorization to work in the United States without sponsorship.
Ability to work the designated schedule and travel 10–25% between Abbott Cancer Diagnostics locations.

Nice To Haves

Ability to use relationship-building, motivation, and curiosity to bring different personalities together for creative thinking and collaborative solutions.
Customer-focused approach and ability to translate abstract customer needs into a product roadmap; experience leading customer-facing discussions and managing key opinion leaders (KOLs).
Experience in a startup, fast-paced, digital-first environment.
Experience launching digital applications using innovations such as NLP and LLMs.
Experience managing a team of Product Managers and/or Business Analysts.
Experience in healthcare, medical technology, life sciences, wellness, or digital health.
Experience with service design and operations.
Experience with digital analytics tools such as Piwik Analytics, Tableau, or Google Analytics; A/B testing tools such as AB Tasty, Optimizely, or MoEngage; and/or design tools such as Adobe XD, Figma, or Sketch.

Responsibilities

Represent the voice of the customer for external stakeholder journeys and ensure digital needs are considered and delivery teams are supported.
Lead cross-functional teams in developing product strategy with Engineering, Business, Design, Market Research, Marketing, and Customer Care.
Lead evidence-generation planning and monitor product-release KPIs to ensure products support market needs and business growth.
Collaborate with delivery teams and Experience Business Leads to develop journey-level digital OKRs, measurement, and reporting.
Work with Experience Business Leads and Experience Design to create service design deliverables, such as Service Blueprints, defining integrated journeys across touchpoints, customer types, and experiences.
Facilitate journey-level experience and technical discovery with business partners, design, research, and delivery teams.
Work with the Experience Business Lead to adjust scope and roadmap, making final prioritization decisions for digital products.
Facilitate Epic definition and lead User Story and acceptance-criteria definition for one or two journeys, ensuring delivery teams understand them.
Lead feature grooming and backlog prioritization in line with strategy and OKRs, balancing new development, non-functional requirements, and technical work using KPI data, research, and industry trends.
Support feature demonstrations for stakeholders and provide product expertise, peer training, and consultation.
Participate actively in all Scrum ceremonies.
Demonstrate leadership by attracting and retaining talent, fostering high performance, leading with integrity and accountability, and setting a clear vision for teams.
Manage, support, and guide team members, including delegating work, assessing performance, and providing feedback and training opportunities.
Uphold company mission and values, and comply with Quality Management System policies and procedures.
Maintain regular and reliable attendance, work the designated schedule, and model an inclusion mindset.
Travel 10–25% between Abbott Cancer Diagnostics locations.