Product Manager (Contractor)

Modern Campus

16h

About The Position

Modern Campus is seeking a Contractor Product Manager for its Lifelong Learning product team. The role owns key areas of the lifelong learning platform and partners with Engineering, UX, Customer Success, Services, and Go-to-Market teams to improve the learner experience, increase registrations, and drive operational efficiency for higher education institutions. The Product Manager serves as Product Owner for Agile development teams and contributes to product strategy, roadmap planning, customer discovery, and commercial outcomes. The role connects customer needs, business objectives, market opportunity, and technical execution, with an emphasis on customer-centered, data-informed decisions and applying emerging technologies, including AI, to challenges in higher education. Responsibilities span product strategy and roadmaps; discovery and innovation; backlog and delivery management; performance measurement and growth; and cross-functional leadership. The role also supports pricing, packaging, positioning, and go-to-market planning.

Requirements

Bachelor's degree in business, Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and experience.
7–10+ years of experience in Product Management, Product Ownership, Business Analysis, SaaS product development, or a related discipline.
Demonstrated experience managing products, features, or complex capabilities from discovery through launch and ongoing optimization.
Experience working in Agile product development environments.
Strong customer discovery, analytical thinking, problem-solving, and prioritization skills.
Ability to connect customer and market needs to measurable business outcomes.
Excellent written, verbal, and presentation communication skills.
Proven ability to influence cross-functional teams and drive outcomes without direct authority.
Experience making strategic trade-off decisions in a dynamic, fast-paced environment.
Demonstrated interest in AI, automation, analytics, and emerging technologies.

Nice To Haves

Experience in higher education technology, EdTech, enterprise SaaS, or other complex B2B software environments.
Experience launching, managing, or enhancing AI-powered products and features.
Knowledge of product analytics tools and experimentation methodologies.
Experience using customer feedback, market research, and product usage data to guide decision-making.
Familiarity with product-led growth strategies, customer adoption programs, and customer enablement initiatives.
Understanding of responsible AI principles, accessibility standards, privacy regulations, and data security best practices.
Certified Scrum Product Owner (CSPO) or comparable Agile/Product Management certification.
Experience supporting lifelong learning, workforce development, continuing education, professional education, or learner engagement solutions.

Responsibilities

Own the strategy, roadmap, priorities, and outcomes for an assigned product area.
Translate customer needs, business objectives, market trends, competitive intelligence, and product insights into product opportunities.
Identify opportunities to improve customer value, adoption, retention, expansion, revenue growth, and operational efficiency.
Develop business cases and recommendations that balance customer impact, market opportunity, investment, and delivery complexity.
Conduct customer discovery through interviews, user research, workflow analysis, experimentation, and data analysis.
Validate problems and solutions using qualitative and quantitative insights.
Evaluate and champion opportunities to use AI, automation, and emerging technologies to improve customer outcomes.
Stay informed about industry trends and evolving learner needs in higher education and professional learning.
Define, maintain, and prioritize the product backlog in alignment with strategic objectives.
Create and manage product requirements, user stories, acceptance criteria, and release plans.
Partner with Engineering and UX to deliver intuitive, scalable, secure, high-quality solutions.
Participate in Agile ceremonies and support development teams throughout the delivery lifecycle.
Balance competing priorities and make thoughtful, data-informed decisions.
Define product goals, KPIs, success metrics, and adoption targets.
Monitor product performance and optimize based on customer feedback and business results.
Partner with Customer Success, Services, Support, and Sales to identify adoption barriers and improve the end-to-end customer experience.
Support pricing, packaging, positioning, and go-to-market planning initiatives.
Serve as the voice of the customer and subject matter expert for assigned product areas.
Communicate product direction, trade-offs, risks, and outcomes to organizational stakeholders.
Drive alignment across Product, Engineering, Marketing, Sales, Customer Success, and Executive Leadership teams.
Contribute to a culture of continuous improvement, innovation, experimentation, and accountability.