Product Manager

Scotiabank • Toronto, ON

7d • Onsite

About The Position

As the Product Manager, Credit Origination & Adjudication, you will contribute to the overall success of advancing critical capabilities across the Canadian Banking ecosystem, though a Digital Transformation roadmap (including banking / adjudication / fulfillment / etc.). This will be done by driving a dedicated backlog with partners in these areas, as well as with Operations and Engineering. Leveraging your ability to organize and motivate individuals and teams that don’t report to you, you will closely work with the Vendors, other Product Managers, Bank Stakeholders, Software Developers, and Designers to translate the customer journey directives into actionable backlog deliverables. The Product Manager, Credit Origination & Adjudication workflow will advocate for clients and the platform users (Relationship Managers, Risk Managers, etc.) by defining the UX and continuously engaging SMEs and stakeholders to ensure the team is building the right solutions. You will follow the backlog through to completion while ensuring all activities conducted follow governing regulations, internal policies, and procedures.

Requirements

• 4+ years Experience in either: Financial Services, such as Commercial Banking, Customer Relationship Management, Adjudication, Fulfillment, or; Building digital products, particularly nCino/Salesforce.
• An expert in identifying and solving ambiguous problems to drive customer and business value.
• Excellent organizational, technical, and analytical skills with strong attention to detail.
• Curious and experimental mindset to drive innovation amidst uncertainty.
• Your verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization.
• Previous nCino or Salesforce experience.
• Managed a technology product or a digital journey end-to-end, from inception to delivery.
• Knowledgeable about multiple functional areas such as Product Management, Management Consulting, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance.
• Engineering, Computer Science or Business degrees.

Responsibilities

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Drive the maintenance and execution of a backlog with partners across Canadian Banking, including Commercial Banking, Business Banking, Retail & Small Business, adjudication, fulfillment, Engineering, and Operations.
• Lead discovery to understand customer needs, pain points, industry trends and best practices. Review both qualitative and quantitative data to identify opportunities to add to the backlog.
• Be involved in customer interviews/user testing to define customer pain points and test ideas, features, and designs.
• Write detailed user stories, participate in sprint planning, and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making.
• Work closely with design, engineering, and business partners to come up with solutions to problem areas.
• Work with analytics to monitor and analyze key performance indicators (KPIs) such as sales funnel performance, application starts, completions and conversions.
• Establish a close relationship with the business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations with effective communication.
• Lead/support presentation of progress, demos, and backlog prioritization to key executive stakeholders and steering committees.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of your respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high-performance and inclusive work environment.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level