Product Manager

Helcim Inc•Calgary, AB

23d•Hybrid

About The Position

We’re looking for a Product Manager to lead our checkout & payments domain, including checkout, payment links, and recurring billing. This is a highly visible, growth-oriented role focused on how merchants accept payments and how their customers experience paying. You’ll own the product experience ensuring it is fast, flexible, and merchant friendly. This role is more than prioritizing the backlog, you will own the product lifecycle from ideation to launch, ensuring a seamless and secure payment experience for our customers. This role requires a deep understanding of payments software, a strong ability to translate user needs into detailed features, and a proven ability to deliver impactful payment solutions through effective roadmap and backlog management. While you may not have all this experience Day 1, you’re excited to go deep to understand the ins and outs of payments. Are You Our Next Builder? 🛠️ Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

Requirements

3-6 years of product management experience, ideally in payments, fintech, SaaS, or e-commerce.
Experience with agile development methodologies, roadmap planning tools, and backlog management systems.
Proven ability to define and manage a product roadmap that delivers impactful payment solutions.
Strong analytical and problem-solving skills, with the ability to use data to inform product decisions.
Excellent communication and interpersonal skills, both verbal and written, with the ability to build strong relationships with stakeholders at all levels.
A deep empathy for users and a customer-centric approach to product development.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Nice To Haves

Experience with checkout flows, subscriptions/recurring billing, or payment links is a strong asset.

Responsibilities

Define and execute the roadmap for checkout, payment links, and recurring payments.
Identify opportunities to improve conversion, reduce friction, and increase merchant adoption.
Build flexible, scalable payment experiences that support a wide range of merchant use cases.
Stay informed on industry trends in checkout UX, subscriptions, and digital payments.
Own the full product lifecycle from discovery and design through to launch and iteration.
Translate merchant and customer needs into clear product requirements and prioritized initiatives.
Partner closely with engineering, design, and marketing to deliver high-quality experiences.
Continuously refine and improve the checkout experience across web and mobile touchpoints.
Define and track key metrics such as conversion rate, drop-off points, recurring revenue growth, and payment success rates.
Use experimentation (A/B testing), user research, and analytics to drive continuous improvement.
Identify and remove friction across the payment journey to maximize successful transactions.
Work closely with Sales, Marketing, Support, and Operations to ensure strong product adoption and merchant success.
Communicate product strategy, progress, and outcomes clearly across the organization.
Mentor teammates and contribute to a strong product culture at Helcim.