Product Manager Branch & CSC Engagement

Huntington National Bank • Atlanta, GA

1d • Onsite

About The Position

The Branch & CSC Channel Engagement Product Manager is responsible for improving the customer and colleague experience across Branch and Customer Solution Center channels. The role supports operational execution, identifies process improvement opportunities, manages daily complaint reviews, coordinates engagement initiatives, and delivers reporting to help leaders understand trends, risks, and opportunities across the Southern Market. Some travel may be required.

Requirements

• Bachelor's degree.
• 3+ years of branch banking experience.

Nice To Haves

• Strong PC skills.
• Excellent presentation and communication skills.
• Strong analytical skills.

Responsibilities

• Analyze and review processes, recommending changes to maximize profitability.
• Provide bank personnel with the information and training needed to successfully promote the product.
• Act as a liaison to marketing groups and legal and compliance personnel, as appropriate.
• Conduct daily complaint management reviews to identify emerging themes, customer pain points, colleague knowledge gaps, and process improvement opportunities.
• Build and deliver report readouts for branch leaders, CSC partners, and Southern Market stakeholders, summarizing performance trends, complaint insights, engagement results, and recommended actions.
• Maintain awareness of new trends and developments in marketing and products.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level