Engagement Manager - Product Analytics
EXL•United States,
•$150,000 - $165,000•Hybrid
About The Position
The resource will support the measurement, evaluation, and continuous improvement of AI/LLM-powered products. The role will focus on evaluating product and model performance, analyzing customer behavior and usage, defining product metrics, and translating insights into actionable recommendations. The scope is expected to expand to broader developer productivity, and platform measurement initiatives.
Requirements
- Bachelor’s degree or higher in Engineering, Data Science, Statistics, Computer Science, or a related field
- 7+ years of relevant experience in Data Science, Product Analytics, or related disciplines
- Proficiency in SQL and Python with experience working with large-scale products or event-based datasets
- Experience with data platforms, BI/reporting, and statistical modeling
- Strong understanding of product performance measurement and evaluation
- Ability to work independently, identify information gaps, and prioritize high-impact initiatives
- Experience in working with financial institutions like banks or fintech analytics
- Strong communication and stakeholder management skills with the ability to work across functions
Responsibilities
- Design and execute evaluation frameworks to assess product quality, accuracy, and user intent alignment
- Define, track, and analyze KPIs and success metrics across the product lifecycle
- Perform Product Analytics to understand customer behavior, product usage, and performance
- Identify data, tracking, and instrumentation gaps and improve measurement capabilities
- Develop and support A/B testing and experimentation to evaluate product strategies
- Support data pipelines, reporting, and analytics infrastructure
- Analyze feature adoption, engagement, retention, and product performance trends
- Develop dashboards, reporting, and analytical insights to support product decision-making
- Partner with Product, Engineering, Data Science, and Business teams to translate insights into actionable product improvements
Benefits
- Annual Bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
