Product Manager, Payments Hardware & Deployment

NCR Corporation•Irving, TX

About The Position

The Product Manager, Payments Hardware & Deployment supports the lifecycle, certification, release, and operational readiness of payment hardware solutions. The role connects Product, Deployment, Technology, Operations, Sales, Finance, vendors, suppliers, logistics partners, and other stakeholders to ensure payment devices are evaluated, certified, launched, deployed, supported, and managed throughout their lifecycle. The position manages a portfolio of payment hardware products and supports the operational processes required to deliver those products to customers. It combines product management, payments industry knowledge, project coordination, vendor management, and operational execution. The Product Manager helps drive product readiness, improve deployment execution, strengthen vendor and supplier relationships, reduce operational risk, and scale payments hardware capabilities as business needs evolve. The position is based in Irving, Texas, and reports to the Director / Executive Director, Deployment.

Requirements

Bachelor’s degree in Business, Product Management, Technology, Finance, Operations, or a related discipline, or equivalent professional experience.
At least 3 years of experience in Product Management, Product Operations, Payments, FinTech, Operations, Deployment, or a related field.
Experience managing products, projects, or operational initiatives involving multiple stakeholders.
Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment.
Strong project coordination and organizational skills.
Strong written and verbal communication skills, including the ability to communicate with technical and non-technical stakeholders.
Experience working with external vendors, suppliers, or business partners.
Ability to identify operational risks, dependencies, and process improvement opportunities.
Strong analytical, problem-solving, and decision-making capabilities.

Nice To Haves

Experience in payments, merchant acquiring, financial technology, or payment processing.
Knowledge of point-of-sale terminals and payment hardware.
Experience with payment device certification and release processes.
Familiarity with payment terminal manufacturers and hardware suppliers.
Understanding of PCI-related requirements and payment security concepts.
Familiarity with payment terminal configuration, encryption, key injection, or Key Injection Facility operations.
Experience working with logistics, fulfillment, inventory, or hardware deployment organizations.
Experience managing hardware lifecycle and end-of-life initiatives.

Responsibilities

Manage payment hardware products throughout their lifecycle, from evaluation and onboarding through deployment, maintenance, and end-of-life.
Coordinate payment device evaluations and recommend products based on business requirements, customer needs, functionality, cost, and operational considerations.
Develop and maintain product requirements with business, technology, operations, and deployment stakeholders.
Support product roadmap planning and prioritization for payment hardware initiatives.
Monitor product performance, industry trends, market developments, and competitive offerings to identify improvement opportunities.
Coordinate end-of-life and replacement strategies to minimize customer and operational disruption.
Maintain documentation covering supported devices, configurations, capabilities, dependencies, and lifecycle status.
Manage payment hardware release activities from planning through production readiness.
Coordinate hardware and solution certifications with internal teams, payment processors, manufacturers, vendors, and other partners.
Track certification requirements, dependencies, testing, defects, and outstanding deliverables.
Align stakeholders on release scope, timelines, risks, and readiness criteria, and escalate risks that could affect certification, release, deployment, or customer commitments.
Partner with technical and operational teams to ensure products are operationally ready before deployment.
Coordinate post-release activities and capture lessons learned to improve future launches.
Partner with Deployment teams to ensure products can be ordered, configured, provisioned, injected, fulfilled, shipped, installed, and supported.
Define and document operational requirements for new payment hardware and product launches.
Support development and improvement of deployment workflows, procedures, controls, and documentation.
Coordinate cross-functional work to move products from certification into operational deployment.
Identify process gaps and opportunities to improve deployment efficiency, quality, scalability, and customer experience.
Support resolution of product-related issues affecting deployments or customers and assist with deployment initiatives requiring Product Management ownership or coordination.
Build and maintain relationships with payment hardware manufacturers, suppliers, logistics providers, and other external partners.
Coordinate vendor deliverables, product roadmaps, hardware availability, lead times, certifications, and product changes.
Monitor vendor performance and escalate issues that could affect operations or customer commitments.
Work with Procurement and Finance on hardware purchasing, forecasting, and vendor-related activities.
Coordinate across the supply chain to identify and resolve hardware availability, fulfillment, logistics, or operational issues.
Serve as a primary contact for designated product and vendor relationships.
Coordinate across Product, Technology, Deployment, Operations, Finance, Sales, Support, Compliance, and other stakeholders.
Translate business and customer needs into clear product and operational requirements.
Facilitate working sessions to drive decisions, resolve dependencies, and maintain stakeholder alignment.
Communicate product status, risks, dependencies, and key decisions to leadership and business partners.
Coordinate multiple initiatives while managing competing priorities and deadlines.
Define owners, deliverables, timelines, and escalation paths to promote accountability.
Develop and maintain product documentation, procedures, requirements, workflows, and operational reference materials.
Identify opportunities to simplify processes, reduce manual effort, improve controls, and minimize operational errors.
Establish repeatable processes that support business continuity and organizational scalability.
Develop tracking and reporting for product releases, certifications, vendor activities, and deployment readiness.
Capture institutional knowledge to reduce dependence on individual resources and strengthen business continuity.