Product Manager, Agentic AI Platform & Integrations - Remote

The Cigna Group•Remote,

3d•$109,700 - $182,900•Remote

About The Position

The Product Manager will help shape the platform behind AI-powered healthcare experiences by connecting business needs with scalable technology. The role supports teams across Cigna in launching intelligent, personalized service journeys on the Agentic Servicing voice and chat platform. It involves onboarding lines of business and customer journeys, defining platform requirements, coordinating delivery across business and technical teams, and improving adoption, implementation speed, and business value. The role requires influencing across a complex enterprise and adapting plans based on new information and feedback. The position is remote. For employees working at home occasionally or permanently, internet service must be cable broadband or fiber optic with minimum speeds of 10 Mbps download and 5 Mbps upload. The anticipated annual salary is $109,700–$182,900, depending on relevant factors including experience and geographic location. The role is anticipated to be eligible for an annual bonus plan.

Requirements

At least 3 years of experience in product management, business analysis, platform delivery, or a related role.
Experience partnering with technical teams to define requirements and deliver technology solutions.
Experience leading cross-functional initiatives involving multiple stakeholders, priorities, and dependencies.
Ability to break down complex integration and implementation challenges into clear, actionable plans.
Strong written and verbal communication skills, including the ability to explain technical concepts, tradeoffs, and priorities to varied audiences.

Nice To Haves

Bachelor's degree in business, technology, a quantitative field, or a related area.
Experience with platform products, APIs, integrations, or enterprise technology implementations.
Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions.
Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows.
Experience translating business requirements into scalable capabilities reusable across teams or business units.
Experience in healthcare, insurance, financial services, or another regulated industry.

Responsibilities

Lead onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform, focusing on reducing friction and accelerating value.
Translate business and customer needs into clear, prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and other platform services.
Partner with engineering and architecture to deliver secure, resilient, reusable capabilities aligned with enterprise standards.
Align business, operations, analytics, engineering, and architecture teams by clarifying priorities, decisions, risks, dependencies, and tradeoffs.
Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across business areas.
Guide capabilities through planning, testing, rollout, and adoption, adjusting plans as information and feedback emerge.
Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions.
Build trusted partnerships and influence outcomes across a complex enterprise without relying on formal authority.