Product Manager, Agentic AI Platform & Integrations - Remote

Cigna Healthcare•Connecticut Work at Home, CT

3d•$109,700 - $182,900•Remote

About The Position

The Product Manager will help shape the platform behind AI-powered healthcare experiences by connecting business needs with scalable technology. The role focuses on making it easier for teams across Cigna to launch intelligent, personalized service journeys using the Agentic Servicing voice and chat platform. The Product Manager partners with business, operations, analytics, engineering, and architecture teams to onboard new lines of business and customer journeys, define platform requirements, deliver secure and reusable capabilities, and improve adoption and implementation outcomes. Success involves enabling business partners to adopt Agentic AI capabilities confidently, supporting integrations that meet changing needs, and improving implementation speed and business value. The role requires a cable broadband or fiber internet connection with speeds of at least 10 Mbps download and 5 Mbps upload if working from home occasionally or permanently. The position is remote.

Requirements

At least 3 years of experience in product management, business analysis, platform delivery, or a related role.
Experience partnering with technical teams to define requirements and deliver technology solutions.
Experience leading cross-functional initiatives with multiple stakeholders, priorities, and dependencies.
Ability to break down complex integration and implementation challenges into clear, actionable plans.
Strong written and verbal communication skills, including explaining technical concepts, tradeoffs, and priorities to varied audiences.

Nice To Haves

Bachelor's degree in business, technology, a quantitative field, or a related area.
Experience with platform products, APIs, integrations, or enterprise technology implementations.
Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions.
Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows.
Experience translating business requirements into scalable capabilities reusable across teams or business units.
Experience in healthcare, insurance, financial services, or another regulated industry.

Responsibilities

Lead the onboarding of new lines of business and customer journeys to the Agentic Servicing voice and chat platform, focusing on reducing friction and accelerating value.
Translate business and customer needs into clear, prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and other platform services.
Partner with engineering and architecture to deliver secure, resilient, reusable capabilities aligned with enterprise standards.
Create alignment across business, operations, analytics, engineering, and architecture teams by clarifying priorities, decisions, risks, dependencies, and tradeoffs.
Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across multiple business areas.
Guide capabilities through planning, testing, rollout, and adoption, adjusting plans as information and feedback emerge.
Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions.
Build trusted partnerships and influence outcomes across a complex enterprise without relying on formal authority.