Product Manager, Vice President - Manage & Service

JPMorgan Chase & Co. • New York, NY

2d • $123,500 - $180,000

About The Position

As a Product Manager, Vice President on Chase’s new Manage & Service team, you will lead key parts of the customer lifecycle, from Day 0 onboarding and setup through service, issue resolution, and ongoing account security. You will build scalable self-service capabilities across channels that help customers get set up, resolve issues, and maintain confidence in account security.

You will guide products from initial development through launch, gather customer feedback, and help deliver high-quality customer experiences. Working with cross-functional partners, you will shape servicing capabilities intended to reduce call volume and improve digital servicing. The role is part of Chase’s Digital team, which develops products and experiences that help customers access, share, and control financial data while emphasizing security, customer control, convenience, and privacy.

Requirements

• At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Experience leading product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Track record of turning complex problems and ambiguity into clear roadmap priorities and measurable impact.
• Excellent written and verbal communication skills, including the ability to translate complexity into direction across teams.
• Strong cross-functional collaboration skills.

Nice To Haves

• Prior experience working in a highly matrixed, complex organization.

Responsibilities

• Develop product strategy and vision that deliver value to customers.
• Manage product discovery and market research to identify customer solutions and incorporate them into the product roadmap.
• Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
• Build frameworks and track key product success metrics, including cost, features and functionality, risk posture, and reliability.
• Drive the product vision and roadmap for servicing capabilities to reduce call volume and improve the digital servicing ratio.
• Translate company objectives into actionable team goals and align the Channels organization’s strategy with lines-of-business objectives.
• Analyze experiments, metrics, and insights to improve product performance and plan iterative enhancements.
• Partner with Design & Content, Data & Analytics, and Technology, and collaborate across teams to influence priorities and develop the roadmap.
• Guide product launches, gather feedback, and support high-quality customer experiences.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed