Senior (Principal) Product Manager

Lakeside Software•Ann Arbor, MI

About The Position

Lakeside Software is looking for a Senior or Principal Product Manager to own and advance key areas of the SysTrack platform. You will independently take customer and business problems from discovery through delivery, while developing a clear point of view on how the capabilities you own should evolve. You will work closely with Engineering, UX, Customer Success, Sales, Support, and other product leaders to understand customer needs, set priorities, define requirements, and guide product investments through development and release.

Requirements

4–7 years of product management experience, preferably in enterprise software
Demonstrated experience independently owning software features or product areas from discovery through delivery
Strong ability to turn ambiguous customer problems into structured product opportunities and requirements
Sound judgment when balancing customer needs, strategic priorities, technical investment, and delivery constraints
Experience working directly with engineers on technically complex products
Experience engaging with customers and translating feedback into product decisions
Strong written and verbal communication skills
Comfort making decisions with incomplete information and adjusting as new evidence becomes available

Nice To Haves

Experience with DEX, endpoint management, ITSM, analytics, observability, enterprise AI, automation, APIs, or other data-intensive enterprise software is helpful.

Responsibilities

Own the roadmap, priorities, and backlog for assigned areas of SysTrack
Develop a clear understanding of the customer problems, workflows, and technical capabilities within your product areas
Engage directly with customers and internal teams to identify pain points, unmet needs, and recurring product opportunities
Separate underlying customer problems from requested solutions and validate concepts before significant engineering investment
Translate product direction into clear epics, features, workflows, requirements, and acceptance criteria
Make and communicate tradeoffs between new functionality, customer requests, usability, technical investment, and defects
Partner closely with Engineering and UX throughout discovery, planning, implementation, and release
Make timely product decisions when scope, requirements, or technical constraints change
Ensure individual investments contribute to a coherent SysTrack experience
Represent your product areas in customer conversations, roadmap discussions, and internal planning
Build expertise in Digital Employee Experience, endpoint management, IT operations, and adjacent markets
Contribute to broader product planning and identify patterns that may have implications across SysTrack