AI Development & Agent Ops — Product Manager
About The Position
Join us to do the best work of your career and make a profound social impact as a Product Manager on our AI Development & Agent Ops team in Hopkinton, MA. Dell Technologies is at an inflection point in how software is built. Our Infrastructure Solutions Group — home to one of the industry's largest developer organizations — is undergoing a fundamental transformation: from traditional SDLC to an agentic development model where engineers orchestrate AI agents across the full software lifecycle. This newly created, hands-on role sits at the center of a broad and evolving portfolio of agentic operations work — designing, building, and refining the services, platforms, and practices that will enable ~9,000 engineers to develop with agents at scale.
Requirements
- 8+ years in a product management role within software-intensive organizations, with experience contributing to large-scale transformation
- Deep hands-on familiarity with modern software development practices — CI/CD, DevOps, developer tooling — and a strong working knowledge of the current AI/agentic development landscape
- Demonstrated ability to take ambiguous problems, structure them, and deliver concrete outputs: analyses, prototypes, specifications, or frameworks
- Experience working cross-functionally with engineering, product, security, and infrastructure stakeholders
- Strong written and verbal communication skills — able to translate technical complexity into clear documentation for both technical and non-technical audiences.
- Self-directed work style with a track record of delivering high-quality work with minimal oversight
Nice To Haves
- Direct, hands-on experience with agentic development tools and platforms (e.g., Windsurf/Codeium, Claude Code, GitHub Copilot, Cursor, or equivalent)
- Familiarity with MCP ecosystems, LLM token economics, and AI governance frameworks at enterprise scale
- Experience in a large enterprise environment with gated release cycles, compliance requirements, and non-negotiable human oversight needs
- Background in developer experience, platform engineering, or internal developer tooling
- Experience building dashboards, measurement frameworks, or data instrumentation for developer productivity
- Comfort operating in ambiguity: defining structures and processes where few exist, and creating clarity without waiting for it
Responsibilities
- Influence the agentic portfolio strategy, roadmap, and prioritization framework, defining how Dell scales and integrates agentic capabilities across the SDLC to drive business and engineering outcomes
- Design and develop agentic capabilities that enhance Product Management across ISG, enabling more effective planning, requirements definition, decision-making, and execution upstream in the SDLC
- Establish and govern specification standards, quality gates, and operational best practices to ensure consistent, scalable, and high-quality adoption of agentic solutions across the SDLC
- Research emerging trends, technologies, and market developments within the AI and agentic landscape; conduct proofs of concept, pilots, evaluations, and experimentation to identify opportunities for innovation and value creation
- Manage and assess the agentic vendor and partner ecosystem, evaluating solution capabilities, market offerings, and strategic partnerships to strengthen Dell's AI portfolio
- Partner with cross-functional stakeholders across ISG to align priorities, influence decision-making, and build consensus on agentic strategy, investments, and portfolio direction
- Develop executive-level recommendations, business cases, and portfolio insights that enable leadership alignment and accelerate adoption of agentic capabilities across the organization
Benefits
- Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
