Product Manager, ADAPT

Citian•Washington, DC

About The Position

Citian is a fast-growing, venture-backed SaaS technology company based in Washington, DC, building software for transportation and infrastructure systems. The Product Manager will lead strategy and execution for ADAPT, a roadway and right-of-way asset management platform for public agencies. The role includes defining the product with customers—who it serves, what it does, and what it does not do—and owning its roadmap. The Product Manager will collaborate with engineering, design, data science, and go-to-market teams to deliver useful features that increase adoption and measurable customer value. Because Citian's products rely on data and models and are sold to state and local governments, ensuring data quality is as important as delivering product features. The role also includes evaluating appropriate uses of AI, validating ideas with customers, and setting standards for the quality and production monitoring of AI features. The successful candidate will help establish the product function as Citian grows, working in a startup-style environment with lightweight structure. Citian describes its culture as inclusive and committed to diversity.

Requirements

At least 5 years of product management experience, ideally in SaaS or GovTech.
Experience shipping customer-facing AI or LLM features to production and explaining how their quality was defined and measured.
Experience owning the roadmap for a growing product, including trade-offs between new features and investment in scalability, reliability, and quality.
Experience with complex data, analytics, or AI/ML products and GovTech or another complex compliance or technical domain, such as healthcare, finance, or security.
Strong understanding of user workflows and experience building for non-technical users at scale.
Ability to translate complex problems or client requirements into simple solutions.
Data-driven mindset and experience defining and tracking product metrics.
Uses AI tools day to day.
Comfort working in a startup-style setting with lightweight structure.
Ability to work cross-functionally with engineering and product teams and influence without authority.
Strong communication skills with technical and non-technical stakeholders.

Nice To Haves

Familiarity with state and local governments and/or public sector transportation.
Geospatial or mapping product experience.
Experience growing an AI product from first release to wide customer adoption.

Responsibilities

Define and own the product vision, strategy, and roadmap, including prioritizing new features versus scalability, reliability, and quality.
Partner with design and engineering to deliver intuitive, high-quality user experiences.
Work with data science to define data and model-output quality standards and measurement approaches.
Identify where AI can help agencies, validate opportunities with customers before development, and determine with engineering when features are ready to ship.
Set quality standards for AI features, including defining correct answers, when the product should decline to answer, and how quality is tracked in production.
Develop features that use automation and AI to reduce manual effort and improve outcomes.
Work with existing clients to understand pain points and validate solutions.
Represent enterprise needs in the roadmap, including reliability, security, permissions, and administration.
Establish success metrics such as engagement, conversion, time saved, and adoption.
Collaborate with go-to-market teams to support successful launches and adoption.
Help build Citian's product function as it matures.