Product Manager (Trust)
About The Position
We’re looking for a Product Manager to join our Trust team – someone who sees opportunity in the moments most customers (and PMs) dread. You’ll own our Fraud KPIs, lead initiatives that transform Strike’s most difficult and restrictive customer flows into thoughtful, trustworthy experiences, and drive efforts to prevent misuse across our ecosystem. This role blends product innovation with risk mitigation, turning “unhappy paths” into experiences that build confidence and loyalty. Your success will be measured by key metrics such as deposit fraud minimization, Know Your Customer (KYC) compliance, and critical measures of health/integrity of the ecosystem.
Requirements
- At least 4 years of experience in product management, with at least 2 of those years in trust/fraud related teams
- A highly experimental mindset to drive innovation amidst uncertainty or ambiguity (e.g., new processes, teams, systems)
- Vast experience working with designers and user researchers
- Empathy to work with a diverse array of cross functional peers and stakeholders
- Resourcefulness, pragmatism and roll-up the sleeves mentality
- Excellent verbal and written communication skills
Nice To Haves
- Experience and interest for Bitcoin and Fintech is a plus
Responsibilities
- Serve as the voice of the customer (internal customer too!) and intimately understand the products we offer as well as their potential fraud vectors and blind spots
- Work closely with Compliance, Finance, Operations, and Data to uncover and understand needs
- Partner with cross-functional peers to define, prioritize, and deliver a roadmap and product that maximize impact to financial risk management and our fraud strategy
- Own our Fraud KPIs and partner with Data and Finance to iterate on their definition as needed
- Establish and track success metrics for various features and initiatives, including operational efficiencies
- Support and motivate cross-functional teams through an inclusive and collaborative mindset
Benefits
- Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
- Cell phone and internet reimbursement
- Flexible PTO, sick leave & parental leave
- Access to a company 401k plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
