Product Designer, Trust & Risk
About The Position
We’re looking for a Product Designer to join our Trust & Risk team—someone who is passionate about creating thoughtful, scalable systems that protect buyers and sellers and strengthen trust across our marketplace. In this role, you’ll design tools, workflows, and user experiences that help detect policy violations, reduce fraud and abuse, enforce platform decisions with precision and fairness, and support users through education, actioning, and appeals. You’ll partner closely with product designers, product managers, engineers, operations, data scientists, and policy experts to build solutions that balance safety, speed, and user trust. This could include designing appeals flows, account standing and compliance experiences, internal review and enforcement tools, and real-time interventions during live shows. You’ll partner closely with product designers, product managers, engineers, operations, data scientists, and policy experts to build solutions that balance safety, speed, and user trust. This could include designing appeals flows, account standing and compliance experiences, internal review and enforcement tools, and real-time interventions during live shows.
Requirements
- 5+ years of experience in Product Design with a strong portfolio of shipped work.
- Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
- Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.).
- Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.
Nice To Haves
- Experience in e-commerce, marketplace platforms, or supply chain management is a plus.
Responsibilities
- Design end-to-end experiences that protect marketplace integrity while minimizing friction for legitimate users
- Collaborate with cross-functional teams to translate complex policies, workflows, and risk signals into intuitive product experiences
- Create wireframes, prototypes, and polished visuals that bring clarity to ambiguous Trust & Risk problems
- Design experiences that make enforcement decisions feel clear, fair, human, and actionable
- Support internal teams who review reports, moderate content, investigate fraud, and resolve user issues through efficient, usable tooling
- Contribute to the broader design system while advocating for accessibility and inclusive user experiences
- Use data, research, and feedback to improve existing tools and identify new opportunities to reduce harm and build user trust
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
