Product Manager - Assistant Vice President

Morgan Stanley • New York, NY

7d

About The Position

Morgan Stanley is seeking a talented and motivated Product Manager to join the Wealth Management Platforms team in New York Plaza, NYC. The team defines and drives online and mobile experiences for Morgan Stanley and ETRADE clients. The role supports a dynamic product team in defining, building, and reviewing end-to-end digital service communication experiences across a variety of products.

The Assistant Vice President will contribute to the creation and ongoing success of digital solutions, with a focus on a best-in-class end-user experience, understanding the competitive landscape, and driving data-informed improvements. The position involves close collaboration with business, technology, UX, customer service, operations, legal, compliance, risk, data, and digital product stakeholders.

Wealth Management Platforms manages platforms across wealth management channels and client segments to provide a unified digital experience, support growth, and deliver efficiencies for advisors, clients, and institutions. The Digital Client Service team defines online customer service experiences for Morgan Stanley and ETRADE across self-directed and advised products, including brokerage, retirement, banking, and stock plan services.

Requirements

• At least 5 years of experience managing digital web or mobile products.
• A record of successful program delivery and thought leadership, with the ability to manage stakeholders.
• Bachelor’s degree required.
• Agile development experience.
• Strong critical-thinking, written communication, verbal communication, and organizational skills.
• Curiosity, analytical ability, and a data-driven approach.
• Self-starter with entrepreneurial drive and demonstrated ability to identify and solve critical problems and achieve stretch goals.
• Experience collaborating with UI/UX designers and developers to deliver client-friendly products and user experiences.
• Ability to articulate complicated concepts and willingness to learn technical details.
• Exceptional communication and relationship-building skills, including the ability to interact at multiple organizational levels and tailor messaging appropriately.
• Strong presentation and PowerPoint skills.

Nice To Haves

• Finance industry experience, particularly in investments.
• Deep familiarity with customer service processes.

Responsibilities

• Lead the product development lifecycle, including problem definition, solution discovery, and post-launch optimization.
• Use product usage, client feedback, competitive intelligence, and business intelligence to inform decisions.
• Build and maintain a prioritized feature backlog in Jira and define the product roadmap with stakeholders, aligning on impact and delivery timelines.
• Prioritize work using a metrics-driven framework that balances value and resource investment.
• Own key performance indicators for the continuous optimization of client service and support.
• Elicit requirements and collaborate with business, technology, UX, customer service, operations, legal, and compliance stakeholders.
• Identify risks and issues that could affect roadmap delivery and develop mitigation strategies.
• Organize business reviews and project update forums, including planning, creating materials, preparing for and facilitating discussions, and following up on discussion items.

Benefits

• Comprehensive employee benefits and perks.
• Potential commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages, depending on the position.
• Morgan Stanley-sponsored benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level