Product Manager Contractor
About The Position
The Product Manager Contractor will support the evolution of Card Design Services, a portfolio of platforms and services that enable card design review, approval, creation, and management across a global ecosystem. The role supports product strategy, roadmap execution, stakeholder engagement, business requirements, and delivery coordination for Brand Management & Approval System (BMAS), AI Card Review & Approval, AI Card Design, Card Design Hub, API and client integration initiatives, and card design operations and related services. The Product Manager works with global business stakeholders, engineering teams, operations, brand management, regional teams, and external partners to modernize and expand the card design ecosystem. Responsibilities include supporting product roadmaps and backlogs, translating business objectives into requirements and delivery plans, coordinating product development and release activities, gathering stakeholder feedback, supporting AI capability rollouts, and tracking product performance and operational improvements.
Responsibilities
- Support the development and execution of the Card Design Services product roadmap.
- Translate business objectives into product requirements, priorities, and delivery plans.
- Identify opportunities to improve operational efficiency, client experience, compliance, and revenue generation.
- Contribute to business cases, product vision documents, and executive updates.
- Maintain and prioritize product backlogs aligned with strategic objectives.
- Lead requirements gathering, user story development, and acceptance criteria definition.
- Partner with engineering teams throughout the product development lifecycle.
- Coordinate testing, user acceptance testing (UAT), release planning, and production rollout activities.
- Track delivery progress, risks, dependencies, and mitigation plans.
- Support agile ceremonies and product governance processes.
- Drive enhancements to BMAS capabilities, workflows, integrations, and user experience.
- Partner with operational teams to identify pain points and improvement opportunities, and help define future-state capabilities that improve scalability and compliance.
- Support expansion of AI-powered card review and approval capabilities by gathering reviewer, regional, and operational feedback.
- Help define analytics, reporting, governance, and human-in-the-loop processes for AI review and approval.
- Support AI feature rollout planning and adoption initiatives.
- Support the evolution of Card Design Hub as a unified platform for card design services.
- Coordinate business readiness activities for new capabilities and support future AI-powered design experiences and commercialization opportunities.
- Partner with global and regional stakeholders across Business, Technology, Operations, Brand, Risk, Compliance, and Legal teams.
- Facilitate workshops, requirements sessions, design reviews, and product demonstrations.
- Prepare executive presentations, status updates, roadmaps, and business communications.
- Build alignment across stakeholder groups and delivery teams.
- Define success metrics and product KPIs.
- Monitor adoption, operational performance, service levels, and user feedback.
- Support issue management, incident reviews, and continuous improvement initiatives.
- Provide reporting and insights to product leadership.
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What This Job Offers
Education Level
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