Product Manager, Emergency Department Platform
About The Position
Ambience is hiring a Senior Product Manager to own its Emergency Department (ED) platform and clinician experience, from initial assessment through disposition and handoff. The role’s mission is to make ED documentation accurate, efficient, and reliable as patients’ conditions and plans evolve. The Product Manager will set the ED roadmap, lead delivery with Engineering, Design, and Clinical AI, and measure outcomes with customers. Near-term priorities include core workflows, medical decision-making (MDM) quality, note editing, and Epic integration. The role will also evaluate capabilities such as chart context, procedural documentation, and patient summaries based on clinician needs and customer value. The Product Manager will work closely with Engineering, Design, Clinical AI/ML, and go-to-market teams. Ambience is a hybrid company headquartered in San Francisco; this position requires working from the San Francisco office three days per week, visiting customers, and shadowing clinicians.
Requirements
- At least 5 years of product management experience, or equivalent product-building experience, with end-to-end ownership of a product area.
- Proven ability to learn a complex domain through firsthand user research.
- Strong technical fluency, including comfort with AI/ML products, data, APIs, and complex integrations.
- Experience shipping user-facing products with complex workflows and reliability requirements.
- Strong product judgment, clear writing, and comfort making decisions with incomplete information.
- Based in San Francisco and available to work in the office three days per week, with willingness to visit customers and shadow clinicians.
Nice To Haves
- Experience with emergency medicine, clinical workflows, or healthcare IT, especially Epic and Haiku.
- Experience building ambient AI, clinical documentation, LLM, or human-in-the-loop products.
- Familiarity with coding/CDI or revenue-cycle workflows, especially ED E/M and critical care.
- Prior 0-to-1 product work, or experience improving adoption and quality in a live enterprise product.
Responsibilities
- Set ED product priorities based on clinician needs, product quality, and commercial value, making tradeoffs between fixes and new capabilities.
- Shadow ED clinicians to understand triage, parallel patients, reassessments, changing diagnoses, ED course, and disposition.
- Own the ED documentation workflow across Ambience, Epic Haiku, and the native app, including starting, updating, reviewing, editing, and filing documentation during a shift.
- Partner with shared Scribe, Chart Prep, CDI, and EHR integration teams while owning the ED experience rather than cross-setting platforms.
- Improve HPI, physical exam, MDM, and ED course quality with Clinical AI and Engineering, reducing fabricated content, attribution errors, misplaced sections, and regressions.
- Enable clinicians to update assessments as new information arrives without overwriting their edits or adding work in Epic.
- Measure note accuracy and completeness, latency, workflow completion, writeback reliability, and recurring issues across customers.
- Establish an encounter-level ED utilization measure that accounts for dynamic patient lists and notes completed after discharge, and use it with clinician feedback to understand drop-off and improve sustained usage.
- Measure documentation time, after-shift charting, and clinician efficiency with Data, Care Transformation, and Value Attainment.
- Work with coding and revenue-cycle teams on ED documentation and CDI, including supported E/M, critical care, and procedure capture, prioritizing accuracy and compliance.
- Work with GTM and Product Marketing on a value story for clinicians, physician groups, and health systems to support adoption, retention, and expansion.
- Validate opportunities to expand to new ED personas when customer need and value justify the investment.
- Visit customers and shadow clinicians.
Benefits
- Comprehensive medical, dental, and vision coverage for employees and dependents.
- 401(k) with company match of up to 3% of base salary.
- Remote-friendly culture and full equipment provisioning.
- Parental leave.
- Annual company-wide and team off-sites, regular team lunches, and all-hands gatherings, with travel, lodging, and meals covered.
- Flexible time off with no annual cap.
- Company-wide holidays and an annual holiday shutdown from December 24 to January 1.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
