Product Manager

Omatic•Mt.Pleasant, SC

About The Position

Lead a product development team to create products that customers love, creating value for both Omatic and our clients. This role involves partnering with the CEO & executive team to prioritize product development objectives, interfacing with clients to uncover market problems, testing ideas, and driving outcomes by setting strategic direction and managing tactical implementation. The position also supports launching products, including sales readiness, go-to-market activities, and post-launch efforts.

Requirements

5+ years of software product management experience, including ownership of a product roadmap and backlog
Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing)
Track record of shipping software products through a full lifecycle — from discovery through launch and iteration
Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent
Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions
Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code)
Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment
Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement
BA/BS degree required

Nice To Haves

Experience with data integration, interoperability, or iPaaS/middleware products
MBA or equivalent graduate degree
Experience with outcome-based roadmapping and OKR frameworks
Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems
Prior experience working within Salesforce or Blackbaud ecosystems
Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)

Responsibilities

Partner with the CEO & executive team to prioritize product development objectives
Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible
Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog)
Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts
Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)
Frames market problems with clear learning objectives, risks & assumptions before delivery
Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking
Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities
Challenges assumptions openly—asks crisp, “what would have to be true?” questions
Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility
Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)
Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)
Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric
Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service
Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates
Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly
Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises
Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end
Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise
Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)