Product Manager, Store Experience

Harry Rosen•Toronto, ON

9d•$105,000 - $125,000•Remote

About The Position

Harry Rosen Inc. is seeking a passionate and seasoned Product Manager, Store Experience to own the product strategy, roadmap, and execution for their store ecosystem. This role reports to the Vice President, Product & Engineering and is based in Toronto, Ontario, with a remote-first work environment. The Product Manager will be responsible for translating the needs of business stakeholders into technology that enhances the client experience and empowers store associates. This is a high-impact, high-visibility role for a product leader experienced in luxury retail, in-store technology, and data-driven decision-making.

Requirements

6+ years of product management experience, with a demonstrated track record of owning complex, multi-stakeholder roadmaps.
Deep expertise in in-store systems evolution, with specific hands-on experience modernizing or scaling a Point-of-Sale platform and/or Clienteling platform.
Experience in the luxury or premium retail sector is strongly preferred.
Proven ability to lead cross-functional engineering squads in an agile environment.
Experience managing or influencing third-party software vendors and SaaS product roadmaps.
Data-aware and analytically fluent.
AI-enabled practitioner — actively using AI tools.
Exceptional communicator — comfortable presenting to C-suite and writing user stories.
Strong commercial instinct — thinks in outcomes, not features.
Highly organized and able to manage multiple concurrent initiatives.

Nice To Haves

Familiarity with omnichannel retail models, particularly BOPIS and store fulfilment operations.
Experience with tailoring, alterations, or service-based retail workflows.
Exposure to sales compensation or incentive management platforms.

Responsibilities

Define and champion the multi-year product roadmap for Store Operations technology, aligning stakeholders on priorities, trade-offs, and outcomes.
Lead product development for clienteling tools to empower advisors in deepening client relationships.
Own the product direction for enabling seamless customer and associate experiences for in-store appointments and services.
Partner with Finance and People & Culture to evolve compensation tooling for accuracy, transparency, and advisor trust.
Shape and refine the omnichannel Buy Online, Pick Up InStore (BOPIS) experience.
Lead and inspire a cross-functional Store Technology Engineering Squad, managing an agile delivery cadence.
Develop deep empathy for Store Associates, Advisors, and operations leaders through ongoing discovery, shadowing, and feedback.
Write clear product requirements, user stories, and acceptance criteria.
Define and track KPIs and success metrics for product initiatives.
Leverage AI tools to accelerate product management functions.
Facilitate alignment across senior stakeholders in Technology, Retail Operations, Finance, and HR.
Manage vendor relationships for third-party platforms.
Stay ahead of trends in luxury retail technology, competitive intelligence, and emerging store tech capabilities.