Product Manager – Post Sales Operations
About The Position
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. We are looking for a Product Manager to join our team of around 1,700 people worldwide and help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about building impactful internal tools, leveraging AI, and transforming operational processes, keep on reading — you might be the perfect fit for this role.
Requirements
- ~5 years of experience in Product Management
- Experience working on internal tools, CRM systems, backoffice platforms, or B2B/SaaS products
- Strong product discovery skills, including process mapping and requirement definition
- Hands-on experience or solid understanding of AI/automation (GenAI, LLMs, workflows)
- Ability to balance strategic vision with pragmatic execution
- Strong user-centric mindset, with empathy for internal users (agents)
- Excellent communication and stakeholder management skills
- Fluency in English (spoken and written)
- By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.
Nice To Haves
- Experience in the travel or travel-tech industry
Responsibilities
- Lead a zero-to-one transformation: Own and drive the creation of a brand-new, AI-ready Backoffice and CRM from scratch
- Lead discovery activities to define the “as-is” vs “to-be” operational model
- Challenge and deprecate legacy processes to enable a modern, scalable platform
- Drive AI and automation initiatives: Identify and implement opportunities to leverage AI (GenAI/LLMs) and automation
- Improve agent productivity and reduce manual workload
- Contribute to building smarter, more efficient operational workflows
- Own product strategy and roadmap: Define and execute a clear, value-driven roadmap for post-sales tools
- Break down complex initiatives into iterative, high-impact releases
- Continuously adapt priorities based on business needs and product insights
- Enhance the post-sales ecosystem: Identify opportunities across the entire post-sales journey
- Contribute to the broader Product Customer Service strategy
- Ensure alignment between tools, processes, and customer experience
- Collaborate with stakeholders and teams: Work closely with engineering, operations, and customer service teams
- Translate business needs into clear product requirements
- Ensure delivery of scalable, reliable, and user-centric solutions
Benefits
- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
- Shorter working week (36h as full time), with a half working day on Fridays
- Flexible start and end of the working day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
