Revenue Operations Manager (Post Sales)
About The Position
About Dialpad More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine. This role is accountable for: Gross Revenue Retention (GRR) Net Revenue Retention (NRR) Renewals forecast accuracy Expansion pipeline governance Customer Success & Renewals operating cadence Land → Expand → Adopt → Renew journey integrity Product interlocks & operationalization of new product introductions within the installed base This is a revenue ownership role—not a reporting function or a CS business partner role. This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.
Requirements
- 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
- Experience supporting subscription SaaS retention motions.
- Deep understanding of renewal forecasting and expansion mechanics.
- Strong analytical capability and structured thinking.
- Comfortable influencing CS and executive leadership.
- Ability to operate in high-growth, cross-functional environments.
- Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
- Strong understanding of renewal forecasting and GRR/NRR modeling.
- Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
- Deep familiarity with Salesforce opportunity and account data structures.
- Experience integrating CS platforms with CRM systems.
- Ability to translate product usage data into retention insights.
- Strong BI and data visualization experience.
Responsibilities
- Own operational governance of Gross and Net Revenue Retention.
- Monitor churn, contraction, and expansion drivers.
- Identify structural gaps impacting retention.
- Establish leading indicators for revenue risk.
- Provide executive-level visibility into recurring revenue health.
- Own renewal forecasting methodology and discipline.
- Validate renewal commitments and risk assessments.
- Improve renewal forecast accuracy across segments.
- Establish a structured renewal inspection cadence.
- Design and run operational forums for CS and Renewals.
- Standardize inspection standards across segments.
- Align expansion governance with sales forecasting rigor.
- Ensure consistent pipeline hygiene within post-sales motions.
- Own expansion opportunity visibility and stage discipline.
- Monitor cross-sell/upsell pipeline health.
- Identify leakage within installed accounts.
- Align expansion inspection standards with new logo practices.
- Define and govern operational handoffs across lifecycle stages.
- Ensure adoption signals are visible and measurable.
- Identify friction points in the customer journey.
- Partner cross-functionally to improve retention mechanics.
- Serve as RevOps lead for new product rollouts within the installed base.
- Ensure expansion, attach visibility, and adoption tracking.
- Monitor product adoption metrics impacting retention.
- Provide feedback loops to Product on customer behavior trends.
Benefits
- Competitive salary
- comprehensive benefits
- real opportunities for growth
- cutting-edge AI tools
- a robust training program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
