Product Manager, Point of Sale
About The Position
Our mission is to build enterprise software and products that empower people to make mortgage lending simpler and more accessible. Maxwell was founded in 2015 by homebuyers who were shocked by the complexity of the mortgage process for borrowers and lending teams alike. Somehow, in the mix of paperwork, points, and process, the humanity and emotion of the largest financing decision of a person’s life had been lost. After spending a year with over 1,000 mortgage professionals, the founding team realized we needed to focus on making the people who make a difference shine. Today, we employ a world-class team of software experts and mortgage professionals committed to doing just that. Our digital mortgage platform powers hundreds of lending institutions nationwide—from independent mortgage banks and credit unions to brokers and community banks—helping them deliver better borrower experiences and stronger business outcomes. We are a committed team doing honest work that matters in the real world—one lender, one borrower, one homeowner at a time.
Requirements
- 5–8+ years of experience in enterprise SaaS implementation, technical customer success, or mortgage technology onboarding
- Strong understanding of mortgage workflows and systems such as ICE/Encompass, MeridianLink, and related third-party tools
- Proven experience leading complex platform migrations and driving adoption across multiple stakeholders
- Expertise in project management, including managing large-scale implementations across technical, operational, and executive teams
- Experience creating scalable documentation and implementation frameworks tailored to different stakeholder audiences
- Ability to analyze data and leverage business intelligence tools to inform client strategy and improve outcomes
- Strong communication skills, with the ability to engage both technical and non technical stakeholders effectively
Nice To Haves
- Experience supporting or implementing AI-driven support tools or knowledge bases is a plus
Responsibilities
- Lead end-to-end implementation for enterprise customers, particularly those transitioning from legacy POS platforms into Maxwell’s ecosystem
- Own post-signature onboarding, including discovery, workflow mapping, configuration, integrations, and go-live execution
- Translate legacy mortgage workflows into optimized, scalable processes using Maxwell’s Blueprint Builder and automation tools
- Configure and deploy integrations across key systems including pricing engines, credit, income and asset verification, eClose, and LOS-connected platforms
- Drive change management efforts to support successful client migration, ensuring adoption across frontline users including loan officers, processors, and closers
- Develop and deliver training, documentation, and enablement resources to support ongoing adoption and operational success
- Identify workflow gaps and proactively recommend improvements leveraging Maxwell BI and automation capabilities
- Serve as the primary escalation point for enterprise clients post-launch, managing enhancements, support needs, and ongoing optimization
- Analyze client usage and adoption data to identify trends, risks, and opportunities for increased engagement and efficiency
- Partner cross-functionally with Product and Engineering to resolve complex issues and influence roadmap priorities based on client feedback
- Collaborate with Customer Success and Sales to support expansion opportunities through improved adoption and demonstrated value
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
