Product Manager, Patient Experience

Helix•United States - Remote,

5d•$128,000 - $171,500•Remote

About The Position

As the Product Manager for Helix patient experience, you will be responsible for overseeing the development, growth, and success of the end-to-end product for onboarding patients to Helix. You’ll apply your expertise in product management, understanding of the healthcare industry, and passion for improving the end patient care. Focus will be on developing and growing the vision for this product in close collaboration with internal stakeholders and external customers.

Requirements

5+ years of product management experience in highly cross-functional and/or customer-centric roles.
Working knowledge of the healthcare industry and regulatory landscape.
A detail-oriented mindset and a “get stuff done” attitude.
Excellent communication and interpersonal skills, with the ability to say no while making it seem like an opportunity.
Proven track record of successfully managing and improving user experiences for complex digital products.
Ability to think strategically and execute methodically, with strong collaboration and leadership skills.
Build consensus and listen well, but can also drive hard decisions.
Ability to thrive in a fast-paced startup environment.
Successful working with distributed teams.
Working knowledge of Agile.

Nice To Haves

Familiarity with regulated organizations, including HIPAA, CLIA/CAP, CCPA/CPRA
Experience with electronic healthcare records, interoperability, and the US healthcare domain
Experience working closely with cross-functional teams at leading health systems
The prospect of building a category-defining product excites you!

Responsibilities

Collaborate with internal teams (design, engineering, delivery, research admin, regulatory, and support) to ship product enhancements that meet user needs and business goals.
Lead cross-functional teams through the product development lifecycle, from ideation to launch and post-launch optimization.
Bring clarity and direction within your team, enabling them to consistently and effectively provide value to users.
Prioritize and make strategic choices based on data insights, business goals, and stakeholder requirements.
Understand Helix’s strategic and competitive position, and deliver products that align with our mission while being recognized as an industry-leading solution.
Own and maintain a detailed product roadmap that aligns with company goals and timelines.
Prioritize and create requirements for product features and improvements based on user feedback, market analysis, and business objectives.
Define and analyze metrics that gauge the success of products, identify and monitor key performance indicators, and drive decision-making through user insights and quantitative analysis.
Lead and participate in sprint planning, backlog grooming, and daily stand-ups to ensure a steady flow and success of the team’s work, including delivery of high-quality product features and enhancements.