Product Manager, MuleSoft

MuleSoft•Toronto, ON

8d•$130,300 - $179,200

About The Position

Salesforce is seeking an experienced Product Manager to lead the vision, strategy, and execution for their Integration, API Management, and B2B/EDI product portfolio. This role is crucial at the intersection of enterprise integration, API-led connectivity, supply chain digitization, and platform strategy. The Product Manager will act as a liaison between engineering, customers, partners, and go-to-market teams, translating complex integration needs into scalable product solutions. The ideal candidate will possess both strategic and practical skills, capable of developing a multi-year roadmap and also engaging in technical discussions regarding architecture, API specifications, and B2B workflows. They should be comfortable discussing technical details like rate-limiting strategies and API management models, as well as B2B implementation guides, viewing all as part of a cohesive integration narrative.

Requirements

Solid experience across integration patterns: application integration (sync/async, orchestration, choreography), event-driven architecture (Kafka, JMS, pub/sub), data transformation (DataWeave or equivalent), CDC, file-based integration, and batch patterns.
Strong API implementation background: REST, GraphQL, gRPC, OpenAPI/AsyncAPI, API design, versioning, security (OAuth 2.0, mTLS), rate limiting, and full lifecycle API Management.
Hands-on experience with B2B Integration Standards: EDI X12 and/or EDIFACT, AS2/SFTP/VAN transport, trading partner onboarding, and translation/mapping.
3+ years of Product Management experience for developer/enterprise/platform products, or a combination of PM and deep technical roles.
Proven track record of shipping technical B2B/enterprise products with quantifiable business impact.
Excellent written and verbal communication skills, capable of engaging with engineers and C-level executives.
Data-driven approach: comfort with product analytics, SQL data exploration, and defining KPIs.
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Nice To Haves

Experience with MuleSoft Anypoint Platform (Runtime Manager, API Manager, Flex Gateway, Partner Manager, Exchange, Design Center, CloudHub) or comparable iPaaS/API platforms.
Familiarity with AI-era integration concepts like LLM-assisted integration, MCP, A2A, and agentic workflows.
Experience with hyperscaler integration services (AWS, Azure, GCP) and competitive positioning.
Exposure to regulated-industry B2B Integration use cases in healthcare, supply chain management, or financial transactions.

Responsibilities

Own the innovation roadmap for core application integration, API Management, and B2B/EDI, balancing near-term customer needs with long-term platform strategies, including AI-assisted integration and agentic patterns.
Define product requirements (PRDs, specs, success metrics) and collaborate with Engineering, Design, and Architecture to deliver high-quality releases.
Translate market trends such as federated API management, event-driven architecture, and AI integration into differentiated product capabilities.
Make build/buy/partner decisions and prioritize initiatives based on data, customer feedback, and business impact.
Engage in customer discovery with enterprise clients to understand their integration landscape, business goals, and challenges.
Act as a trusted advisor to customers, guiding them on leveraging existing Anypoint capabilities before advocating for new features.
Build and manage a customer council for integration, API Management, and B2B/EDI to gather insights for roadmap development.
Represent MuleSoft externally at customer briefings, user groups, and community events.
Partner with Solution Engineering to enhance deal conversion by providing demos, reference architectures, and discovery playbooks.
Collaborate with Professional Services to ensure successful implementations by defining delivery patterns and accelerators.
Work with Customer Support to improve the support experience by feeding issues back into the roadmap and enhancing product telemetry.
Develop and execute end-to-end enablement strategies for Sales, SE, PS, Support, and Partners.
Drive the full product lifecycle from discovery to General Availability (GA) and adoption, focusing on outcomes beyond just shipment.
Define and track KPIs for major initiatives, including adoption, activation, retention, and support cost reduction.
Communicate product strategy, updates, and trade-offs effectively to various stakeholders, including leadership, the field, and customers.