Senior Product Manager, MuleSoft Platform Experience

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. MuleSoft, the industry-leading Integration, API, and Agent management platform, empowers enterprises globally to unlock data and accelerate innovation. We are seeking an exceptional Product Manager or Senior Product Manager to join the new MuleSoft Platform Experience team. This team is at the forefront of our product strategy, focused on providing a cohesive and exceptional customer experience on the MuleSoft platform for both humans and agents. In this role, you will own the end-to-end experience of the MuleSoft platform, down to every detail that shapes how customers feel when they build and manage on MuleSoft. You'll also bring a consistent framework that holds the entire platform to a shared experience bar, ensuring that every feature shipped meets that standard. We're looking for a builder with strong product taste. someone who obsesses over the small details that make a platform cohesive, fast, and genuinely delightful. You'll define a unified experience across surfaces, so that whether a customer builds visually, in code, or through an AI agent, they feel like they're using one product, and they fall in love with it on Day 1.

Requirements

3+ years of experience in Product Management or a related technical role.
Experience-obsessed: You understand the joy of using a product and being wowed by an amazing user experience. You care about the small details that contribute to a great experience and want to bring that to your customers.
Eye for design and product taste: You've worked closely with designers (or been one), and you can articulate why a specific interaction feels right or wrong.
Highly technical: Having deep dives with Architects and ICs not only doesn't scare you, it invigorates you.
Exceptional communication and presentation skills: You can synthesize and articulate highly technical concepts to individuals without context and get alignment easily.
Excellent collaborator: You can work across multiple teams, understand their use cases, and bring them into a shared experience vision.
Execution and impact focus: A strong bias for action and a disciplined approach to execution, with the ability to manage competing priorities in a fast-moving environment.
Detail-oriented and pragmatic: Inconsistencies annoy you. You align people to the truth even when it's hard, and you make sure deadlines are met with the right solution.
Customer engagement: Demonstrated experience engaging with enterprise customers for foundational research and discovery, as well as driving product adoption and long-term success.

Nice To Haves

Prior experience as a UX designer or researcher is a plus.
Enterprise and SaaS knowledge: Experience building for enterprise developers, administrators, or complex SaaS ecosystems.
AI and LLM fluency: A working understanding of how AI, LLMs, and agentic workflows are transforming the integration and API landscape, and ideas about how that shift should shape platform experiences.
Ambiguity navigator: Experience in environments where you've had to define the product path and strategy under high levels of ambiguity.

Responsibilities

Drive the feature development process on MuleSoft and bring consistency to the product experience across the MuleSoft platform.
Collaborate across MuleSoft teams to ensure any feature or product they develop meets the high standards of customer experience on the MuleSoft platform.
Drive the entire product process from initial discovery and requirement gathering through technical execution, release, and post-launch iteration.
Maintain a relentless focus on delivery, ensuring that roadmap items are translated into high-quality features that ship on time and meet enterprise standards.
Partner directly with customers to deeply understand their pain points (discovery) and work closely with them post-launch to ensure successful implementation and value realization (adoption).
Collaborate closely with UX, Engineering, and Customer Support to prioritize the investments that most directly drive Day-1 wow and sustained engagement.
Collaborate with various Salesforce product teams (such as Agentforce and Slack) to build unified experiences that span multiple platforms.