Product Manager II, Policyholder Platform & Experience

Root Insurance

3d•Remote

About The Position

As a Product Manager II on the Policyholder Experience (PICS) team, you will own a critical part of the post-bind customer experience – spanning both customer-facing flows and the underlying policy platform. This role sits in a complex, high-impact domain with real operational and customer consequences. The work is often partially defined, highly cross-functional, and tightly coupled to backend systems. Your job is not just to “move work forward,” but to create clarity, make decisions, and drive outcomes in areas where ambiguity and dependencies would otherwise slow the team down. This is a strong fit for someone who wants real ownership early, is comfortable operating without perfect direction, and takes pride in turning messy problems into high-quality shipped product outcomes. This role is not a good fit for someone who is focused on defining net-new strategy early or someone who is only focused on owning execution.

Requirements

2+ years of experience in a Product Manager or Associate Product Manager role, with a track record of contributing to the development, launch, and ongoing support of software products.
Comfortable operating without perfect direction.
Takes pride in turning messy problems into high-quality shipped product outcomes.
Comfortable reasoning about systems, APIs, and architecture.
Can engage deeply with engineering to evaluate tradeoffs, risks, and sequencing.
Can quickly build a mental model of new systems, teams, and constraints, and start contributing meaningfully in a short amount of time.
Can break down complex ideas, decisions, and tradeoffs in a way that engineers and stakeholders can act on.

Nice To Haves

Wants real ownership early.
Comfortable operating without perfect direction.
Takes pride in turning messy problems into high-quality shipped product outcomes.
Not focused on defining net-new strategy early.
Not only focused on owning execution.

Responsibilities

Own multiple initiatives within the policyholder experience end-to-end.
Operate across both backend systems and customer-facing experiences, understanding how decisions at each layer impact the end-to-end journey.
Take partially-defined initiatives and turn them into clear product direction, requirements, and execution plans.
Make tradeoffs across customer experience, technical complexity, and business impact.
Drive work from concept through launch, ensuring high-quality outcomes – not just delivery.
Partner with product leadership, engineering, and design to shape solutions, not just document them.
Bring clarity to ambiguous or messy problem spaces by defining scope, identifying risks, and outlining solution options.
Proactively identify gaps, edge cases, and failure modes before they impact delivery.
Escalate decisions when needed with a clear, well-reasoned point of view.
Align teams across product, engineering, and adjacent domains without becoming a bottleneck.
Keep work focused on the highest-impact priorities by pushing back on distractions and poorly-defined asks.
Ensure dependencies are understood and managed, especially across backend systems and shared platforms.
Communicate clearly and consistently so teams can move with speed and confidence.