Senior Product Manager, Shared Platform

Campminder • Boulder, CO

12h • $168,000 - $205,500 • Hybrid

About The Position

When a camp director sends a message to every cabin parent the night before opening day, that's a shared service. When a family pays their registration balance and gets a confirmation, that's a shared service. When a staff member logs in across two different Campminder products and their identity just works — that's a shared service. The Senior Product Manager, Shared Platform Services owns the product vision for the capabilities that make these moments possible across every product Campminder builds. Shared services are infrastructure with a direct human experience. They touch more users, more often, than almost any other part of the product — and because they're shared, getting them right (or wrong) has outsized impact. This role exists to make sure they're built well, evolve intentionally, and serve both the product teams building on top of them and the camps, staff, and families who use them every day. You will report to the Group Product Manager, Platform, and own the product roadmap for a set of Shared Services. Right now, we're extracting these capabilities from individual products and building them as true shared platform services. The choices made here will shape what every product team can depend on for years. As a Senior Product Manager on our Product team, you will:

Requirements

• Meaningful experience shipping platform, infrastructure, or shared services products — you've owned a roadmap that involved building capabilities consumed by other teams, and you understand what makes that different from building end-user features
• A clear understanding of what it means to have two sets of customers — internal product teams and external end users — and the judgment to balance their needs when they're in tension
• Experience in one or more Shared Service domains: communications (email, text, social), payments & financials, people & relationships, authentication, or registration (forms, enrollment).
• Strong enough technical grounding that engineers trust your input — you don't need to write the code, but you understand APIs, authentication flows, event-driven messaging, and payment infrastructure well enough to ask the right questions and push back when something doesn't add up
• Experience evaluating build/buy/integrate decisions — you've assessed vendor options against internal capabilities, weighed the tradeoffs, and made a call you could defend
• A track record of staying close to users — you've done enough discovery to catch yourself when you're building for the obvious request instead of the real problem
• The ability to move decisions forward in the face of ambiguity — balancing the urgency to ship with the reality that shared service choices are hard to reverse, and knowing when to slow down to get the design right
• Clear, direct communication across levels of technical expertise — you can explain an authentication architecture decision to a camp director who just wants to know why login is hard, and explain a camp director's mental model to an engineering team building the infrastructure underneath it
• You use AI prototyping tools — Lovable, Bolt, Claude Code, or similar — as a natural part of how you do discovery. You reach for them to compress the loop between idea and validated direction, and you bring that instinct into every product conversation.

Responsibilities

• Own the product vision, strategy, and roadmap for a subset of Campminder's Shared Services — which may include identity and authentication, communications, and payments and financials — driving initiatives from discovery through delivery
• Build for two sets of customers simultaneously: the product teams who depend on shared services being reliable, well-documented, and easy to integrate — and the camp directors, staff, and families who experience them directly
• Lead ongoing discovery with camp directors, camp staff, families, and internal engineering teams to understand how they experience shared services — where the friction is, and what great looks like — then translate those insights into clear, well-scoped product decisions
• Partner closely with engineering to shape the architecture of each shared service — ensuring they're extracted cleanly from existing products, built to serve multiple products, and designed to evolve without breaking the teams that depend on them
• Define success metrics for each service area and hold yourself accountable to them — tracking adoption, reliability, and product team satisfaction, and using what you learn to sharpen the roadmap
• Evaluate build, buy, and integrate decisions for shared service tooling - assessing the vendor landscape and making recommendations that don't constrain what we want to build long-term
• Serve as the connective tissue between the Shared Services teams and the broader platform and product organization, ensuring what gets built here is understood, adopted, and built on across all products
• Use AI prototyping tools — Lovable, Bolt, Claude Code, or similar — to rapidly build working prototypes with customers, compressing the feedback loop between idea and validated product direction

Benefits

• Robust medical, dental, and vision coverage options with generous employer contributions, plus a $500 employer HSA contribution for HSA-compatible plans
• Ability to choose where you work — remotely, in the office, or a mix!
• A variety of resources to support mental health and emotional well-being
• 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
• 401(k) with 4% company matching
• Trust-Based (flexible) PTO (and yes, we use it!)
• $900/year wellness allowance
• Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees